Mikes clock emporium

Veronica Shadow _{on Google}

Feb 2nd, 2023

Had the aswers to my questions about some old clocks I found in my new rentals attic

Lawrence W. _{on Yelp}

Nov 11th, 2022

I took my 35+ cuckoo clock to Mike for repair three weeks ago and picked it up today.  It has been a family treasure since purchased new and it has always been treated like a family heirloom. When I picked it up, I noticed a large wooden roof shingle missing and replaced with a small piece of wood glued in its place. I said what happened and that it was in perfect condition when I brought it in. He simply responded that it was broken when I brought it.  I 100% know when I brought it in that it was in perfect condition. How he could say that (and think I would except that) with a straight face is beyond me. Bottom line - what could I do. AVOID HIM AT ALL COSTS.

D T _{on Google}

Oct 5th, 2022

Amazing guy! Great inventory! Timely service!

Caitlin L. _{on Yelp}

Jul 1st, 2022

I was referred to this guy through a cuckoo shop in the black forest. I sent him an older clock of mine for replacement hands and a cleaning for $100 and he  told me that the entire mechanism had to be replaced for $250. I said fine, he made the repairs and then sent it back completely unprotected. It was a really subpar packing job and the clock was rattling around inside the box when I received it. The clock of course was broken from the from going through the mail without enough protective packaging. I sent it back saying that the clock was broken upon arrival and needed additional repairs. I was then berated by accusations that I had "thrown the clock against a wall" or that "someone must have knocked it off the wall, a kid or a teenager or something". I don't have a kid or a teenager in my house and I never got so far as hanging it on the wall. I tried to explain that the damage had happened before I even got the clock back but he continued to accuse me of breaking it. He fixed the clock again and told me that my year warranty was rescinded and if the clock were to break again he wouldn't be fixing it. Along with the clock he printed out photos of the broken clock and circled where all the 'clock abuse' had happened. Mike is extremely rude, unwilling to listen, or admit his own mistakes. I've had bad customer service before but I've never had someone who I'm paying to help me with something so aggressively gaslight me into thinking the problem was my fault. The clock still doesn't run properly but my warranty was taken away. Thanks for the awesome service Mike!

D&D Explorers _{on Google}

May 8th, 2022

He is of the few people that can still fix cuckoo clocks. Has a good amount of clocks on display to purchase. It is inside an Antique shop in the back corner. Great place to go with parking out front. Call for prices and take your old clock if you want a better evaluation of what to do.