Shaun Morrison - State Farm Insurance Agent

Haven't heard back from them yet
Apr 12th, 2023

HORRIBLE; LACK OF SERVICE IS THE ONLY 5 STAR REVIEW I WILL GIVE THIS OFFICE
Dec 19th, 2022

Aug 19th, 2022

Nov 20th, 2021

When I was canceled by my former insurance company due to the many trees on my property, I called Shaun, as recommended by my neighbor. He was able to provide me with a Farm/Ranch policy, which was about 2x what I was paying before, but less than the 3x I would be paying had I used the CA Fair Plan. Everything was fine while signing up for the policy. However, after that, I would call, text and email 5 or 6 times to get anyone to call me back. Sometimes it would take weeks of persistent attempts to finally get someone from the office to call me back. Next I wanted to be covered by an umbrella policy. First he said it would be about $200, but it actually cost more than double that. After several weeks, I still had not heard anything back about the policy or received any paperwork in the mail. State Farm said they couldn't start the policy until they had proof of insurance of my vehicles. I had sent that to Shaun to begin with. Finally I got the umbrella policy in the mail. Not sure if I have even had the policy a year, and I just received a letter from State Farm because "sufficient underwriting information has not been submitted to fully evaluate continued coverage under this policy". Shaun has all the information they need. So.....I tried calling, left messages, texted, and emailed asking what more information Shaun needed to submit to the company to have my policy renewed. It has been weeks and I am still waiting for anyone from his office to call and answer my questions. I just switched to another State Farm agent and have been very pleased with his service. I would never recommend Shaun because he does not return calls or attempts to get in touch with him. Heaven forbid my house would burn down while he was my agent.
Nov 14th, 2021