Dan's Upholstery

I had two recommendations and saw positive google reviews so I took a chair to Dan's Upholstery to have a slip cover made. Big Mistake!! He took a $200 deposit and my chair promising to have the job done in "2 weeks". 5 months later I finally got my chair back after weekly phone calls for at least 6 weeks. I'll never see that deposit again but I feel lucky to have gotten my chair although it was returned dirty and with new rips.
Mar 31st, 2021

I took my 6yo sofa cushions to Dan’s with the intent of having him replace the foam with new high resilience foam. He quoted me $500 for the two pieces of 5” high resilience foam, Dacron, and to sew the buttons back in place. I agreed and he wrote up the receipt but told me his card machine was down and I'd need to pay him cash. I paid him $350 cash up front, with the agreement to pay the remainder upon delivery. I was out of the area the next 6 weeks, but I checked in with him when I arrived back in Santa Cruz. He had not begun any work on the cushions at all. I started checking back about every two weeks, but every time there was an excuse about why he could not drive to San Jose to buy the foam. There was always a promise that he would have it done the next week. This went on for over 3 months until I gave him an ultimatum in early January. He finally told me the cushions were ready, so I drove to pick them up. When I saw them, they looked too thin, but I could not prove it at that point. I paid him the remaining $150 and took them home. When I put the cushions on the sofa, it was obvious they were not thick enough. I opened one of them up and found that he had used a single piece of 3” foam with two ½” pieces of scrim (used in auto seats) on each side. I sectioned a piece of the old cushion and it measure 6” thick. I went back the same day to Dan’s, showed him his foam vs the correct foam, and told him I was not satisfied. He immediately offered to get the correct foam and fix the problem. At this point, I agreed to let him fix his mistake (which I regret). I gave him the thin foam and took the covers with me with the understanding I would bring them back in once he had the foam. Another week went by with more excuses from him. At this point I had been without cushions on my sofa for over 3 months, so I decided to drive over to Bob’s Foam in Fremont to get my cushions fixed. They did a perfect job with the correct foam within 2 hours for $300. I called Dan the next day and told him I wanted him to return $300 of the $500 I paid him (I was being generous). He said he would have to go to his bank to get the cash the following day. This once again turned into a few more weeks of excuses as to why the money was just a couple days from being available in his account. I finally gave him a deadline to return the money or I would report him to the BBB and leave a review. I never heard back from him. I would stay far away from Dan’s. He has a reputation with other upholstery people in the area that is well deserved.
Oct 24th, 2020

Called to get a price and responded back fast . We thought about getting our company chairs redone but it's cheaper to replace instead.
Mar 24th, 2020

He is very patient and thorough in all his work. Always shows dedication to getting the job done. A very kind man and dependable friend. Whenever I am in town, he is the man I call to fulfill all my needs .
May 22nd, 2019

Feb 15th, 2019