Bigham’s One Hour Heating & Air Conditioning

It's a long and disappointing story, but I hope it will help other customers avoid the mistake of working with this company. Wasted significant amount of money here. Full story below. 1) the first service provided was a $1,187 procedure to search for leaks which, when fixed, would have solved the AC freezing issue. I was told that leaks were not able to be caught by the naked eye. 2 weeks later, when the technician told me about the results of such search, he let me know that the identified leak was "visible and obvious", admitting that the $1,187 procedure had been unnecessary. 2) a month later, when the leak was supposedly fixed (a procedure that cost additional $1,884, the technician assured me that he had tested the system and the system was perfect. Less than 2 hours after he left the house, I turned on the AC and noticed absolutely no cool air coming out of the vents - he left the system at a worse state than it was originally (previously it was working, but freezing occasionally). 3) after much insistence and after having my 2 year old son sleep through a 100F heat wave for several days, I was able to get another technician come see what could be happening. I was appalled to hear from him that the procedure had not been done properly, and that it would have to be redone. On a different date, a new technician came to my house to redo the work. I was told by this one that the system was a lost cause, and that he recommended an entirely new system be purchased and installed, claiming that my house required 2 different AC zones- however it's always had 2 different AC zones. 4) given all of the above, I decided to inspect the system myself, even though I am a complete amateur at this. I ended up finding out that my attic system had been left completely open / unsealed by the technicians, which resulted in all the produced cold air being kept in the attic. The attic was freezing cold, and I had been wasting energy since late June due to this. I ended up sealing the system myself with a $20 HVAC tape, and the system has been working fine ever since.
Sep 15th, 2021

Was very pleased with the service.
Aug 31st, 2021

Aug 28th, 2021

Aug 28th, 2021

Great overall experience.
Aug 27th, 2021