INTERMIX

Victoria Fischer _{on Google}

Jul 1st, 2020

Kat is AWESOME! She is new apparently, and went out of her way to assist me- she was amazing and kind. The store is in a fab spot- shopping, ice cream, fun fun fun! Love Intermix- their private label stuff is great too!

Heather K _{on Google}

Feb 24th, 2018

I was a new customer. I added my email to their list in order to get an initial discount. It was never emailed to me, didn't go to spam either. Had to follow up with customer service for it. Then I purchased a $350 shirt online that was 40% off.
A few days later I received the wrong shirt and size. It was all wrinkled up in a UPS envelop with a janky piece of tissue around it. Horrible presentation for a retailer charging those prices.
Called CS and they said I had to buy the shirt over again online. They couldn't correct the mistake and just send me the right one. When you're spending almost $200 for a shirt it should be the highest and best experience possible. They were very unhelpful and now I have to wait weeks for a refund from the initial purchase that was their mistake.
The customer service person blamed the Santa Monica store. Said a "clerk" must have mixed it up. Then they told me to call back the next day. Totally ludicrous for a high end retailer specializing in online purchases.
I'm returning the wrong shirt and NEVER shopping at Intermix again. Poor service, over priced clothing and terrible experience especially when they are the ones who made the mistake.