SMITA SOANS

I called a month ago to schedule an appointment for my husband, and they booked it for last Monday. However, we didn't receive any calls or reminders, even though we were told we'd get a text message and forms to fill out. After my husband called, there was no response. So he didnt go! For following Monday he did an online appointment for 3:00 pm, but nothing appeared on his phone. There was no communication from their end. He arrived at the medical exam facility at 2:50 pm, only to find a sign stating they were on lunch and would return at 3:40 pm. This experience was incredibly frustrating, and it seems like a lack of professionalism on their part. We value our time and are considering changing our primary care doctor immediately.
Oct 18th, 2023

the doctor is quick and very understanding.
Aug 31st, 2022

Dr Soans is very kind and very helpful. She took care of my mom in the best way possible. The staff are very nice and friendly and they always help if required. The place is neat and clean.
May 17th, 2021

Mayra gave good customer service and thank you for not being rude and helping me out .She did a great job and you need more people like her.
May 25th, 2020

This Dr. was assigned to me due to location by my new company. I went to renew my sleep medication and the office was difficult to find from Google Maps. Lobby was empty and after checking in I waited over 30 minutes to see the nurse. After vitals and questions, I waited another 20 minutes to see a different nurse. She said they should be able to order the Rx and sent me back to the waiting room. Another 20 minutes they said the website was having issues so they would call me and let me know the outcome. I specifically asked if I needed to pay my co-pay and they said no. Later that afternoon, they called and said the Rx I wanted wasn't covered by insurance but they could prescribe a different medication. I agreed and gave them my pharmacy info. I never heard back from the Dr. or the pharmacy. I wasn't going to write a review but then I received a bill today for a $40 co-pay. Worst medical office I've ever dealt with.
Dec 30th, 2022