LIFT Exercise | San Mateo

Dec 1st, 2020

May 31st, 2020

Simply put, I would NEVER set foot inside this studio if it was the last place on earth. In fact I'm shocked that this place is still in business. The owners of this studio (San Mateo) are extremely unprofessional and downright RUDE. I had trouble with being able to complete a class package due to a crippling sciatica flare-up from a prior injury and I was inquiring if my remaining classes could be extended out to the following month to allow some time for my flare-up to heal. I could see that the gal at the front desk (who was really nice) was scared to ask the owner about my inquiry. It felt like a huge big deal that I was asking for such! She "gingerly" approached the 2 owners who were rearranging display merchandise in the store at the time. One owner (can't recall names) seemed aloof, while the other (alpha) wouldn't even look at me (her customer) and spoke directly to her employee about my "situation" while I stood only 2 feet away in her direct line of vision. It was as though I was completely invisible and there were only the 4 of us in the room at the time! I could not believe what was unfolding in front of my eyes. You could cut the air with a knife. I did manage to "force" her to "see" me directly, after her insulting behavior, but it was a horrid and uncomfortable conversation over something that should have been handled in a non-hostile and empathetic manner. Her demeaning dialogue was mixed with a shrug of the shoulders indicating" too bad - that's your problem" while she continued to set up the merchandise display. I have never before been made to feel so belittled. She certainly didn't attempt any understanding about "diversity and belonging" to the customer!! The front desk gal kept apologizing in whispers to me afterwards as she clearly saw how I got deplorably treated. I feel sorry for the front desk folks. On my 2nd visit, they had guys arranging boxes of tampons at the check-in desk!!! Poor guys.
Mar 27th, 2020

Nov 29th, 2019

Nov 23rd, 2019