Toro Road Runners LLC

Dear Cveta,We are truly sorry to hear about your disappointing experience with Toro Road Runners. Providing reliable service and courteous customer interaction are core values for us, and it seems we have fallen short in your case.The absence of the driver and the unsatisfactory phone interaction are not reflective of our commitment to excellence. We take these issues seriously and will conduct a thorough review to understand what went wrong and ensure it does not happen again.This is certainly not the standard of service we aim to provide, and we apologize for any frustration this has caused. We want to address this matter promptly and appropriately.Thank you for bringing this to our attention. We are committed to improving and hope to have the chance to regain your trust.Sincerely,The Customer Service Team at Toro Road Runners

Dear ShawnThank you for sharing your feedback with us. We are deeply sorry to hear about your unsatisfactory experience with our service. Treating our customers with respect and providing timely assistance is our priority, and we understand that we fell short in this case.Your review has been escalated to our senior management for immediate attention, and we will be using it as an opportunity to improve our services.We genuinely hope to have the chance to make it right and offer you a more positive experience in the future.Best regards,Toro Road Runners

Dear MichaelThank you for taking the time to review our services. We are truly sorry to hear about this unfortunate incident. This is not the quality of service we strive to provide! We make great efforts to maintain our top-quality service and hire only professional, certified tow truck drivers. We assure you that we will check the matter and refresh our professional guidelines.Please accept our sincere apology. We look forward to providing you with better service in the future.All the best,Toro Road Runners