Penske Automotive Group, Inc

Well this is probably my 2nd or 3rd review, I have been leasing Audi from Steven's Creek for last 6 years. First A6 and now a Q5. I love the guys there. Both Xavi and Nader have been awesome to us. Back in Jan 2021 I was almost on the verge of getting a Q5 from Audi Seattle (Well I am very picky with car colors and trims). The one which I wanted was not at Audi Steven's Creek. Nader reached out to me immediately and offered me a n awesome deal. For me Stevens Creek has been super awesome. Also to add, These guys are very responsive for any post sales support or questions. I needed some help with Q5 recently and Nader helped me schedule an appointment. My problem was resolved in 2-3 hours.
Sep 19th, 2021

Communicated with Bob to purchase a car from this dealership. He refused to take a deposit and assured us the car would “survive the night” and when it did he would hold it for us to pick it up. Called us the next morning to say the car was available and to come get it (driving in from out of town). We hit the road, a half an hour later Bob calls and says someone else is looking at it and he will call us in 30 minutes with an update. We continued our drive to save time. Called Bob three times after 30 minutes had passed and he didn’t even have the guts or decency to pick up the phone. Called the dealership instead of Bob’s direct line to be told the car had just been sold. Thanks a bunch for the cowardly, evasive unprofessionalism, and for wasting our Saturday.
Sep 18th, 2021

Made an appointment and took an uber to go look at a car and the sales person stood me up and did not notify me. Spent 30 mins waiting and texting just to get no reply. No one else at the dealership helped me either. Not what I expected from an Audi dealership
Sep 10th, 2021

Sep 7th, 2021

Great Experience!
Sep 6th, 2021