Pella Windows & Doors of Northern California

Bobby McMillian: We have remodeled our home twice and both times have worked with PELLA WINDOWS in San Carlos. Their service and honesty and are exceptional as is their salesman, Bobby McMillian who always puts the customer FIRST! Bobby helps you keep the costs down while assisting you with the RIGHT choices which, as we all know, can be very confusing. For our 2nd remodel we knew that Pella was going to be our choice because the windows that we chose 23 years ago have been perfect. Bobby helped us pick out the right products for our new remodel and helped us by keeping our costs down. Out new windows and doors are beautiful, quiet, & and will last for years. Call Bobby McMillian at PELLA DOORS & WINDOWS of NORTHERN CALIFORNIA in San Carlos and you wont be sorry. Services: Window design, Custom windows
Mar 11th, 2022

The one star is for Doug, the sales person who did an excellent job of helping us find the best front and patio doors for our 111 year-old house. Also for the excellent installation team that worked long hours over two days to install the doors in an old house that required hard and special work. The accounting and operations people get no stars. I was charged and paid online the first payment of one-half the price and assumed they would charge me credit card for the second half when the job was completed. Apparently they didn't, nor have they contacted me since the installation or sent me a bill for the balance. Today, I received a notice that they are filing a lien on my house for the balance, which I am happy to pay if they would send me a bill or contact me online to pay, just like the first bill. So I called today and left a message with the accounting department to call me to settle the matter and, of course, no return call. So, I don't know how much I owe, I have never received a bill, and no one will call and talk with me. Horrible operational "service". Great product, great installers, great salesperson, but the operation is the worst.
Aug 11th, 2020

Kind, courteous, professional, prices are fair, and they show up at the scheduled time and stand by their work. This is a standard of professionalism and service rarely seen. Makes me want to buy Pella again. I have Pella french doors and windows over 20 years old. They're great products and like anything over time--they need some maintenance and repair. The previous owner didn't get them resealed and because they face south and get a lot of weather exposure they suffered some water damage. I refinished them but needed them professionally re-sealed. I called Megan and asked if they could help. Some companies would just try to sell me new doors and windows, but this company has worked with me to to service and extend the life of the doors. Mike from their service department came out before winter to see what he could do and resealed the windows. He did a great job, was very nice and cleaned everything up afterwards. But this last winter was very hard and it turns out that there was another area that leaked a tiny bit. I called Megan in service and she sent Mike back. He replaced another seal and I'm good to go. They didn't charge for this follow up visit and service because they stand by their work. I'm not sure if anyone could have anticipated that that seal would fail this winter, but this company stands by their work and they didn't charge me. Grateful to Mike, Megan and this company. I'll buy Pella again!
Mar 29th, 2020

Carrin Levandowski was incredibly persistent in making sure that every detail of our custom door and window order was implemented properly. Kudos to her.
Jan 5th, 2020

Had an amazing experience working with Carrin Levandowski! Her style matched with mine and she was able to help pick the perfect windows for my home. Creative, dependable, and always made sure I was completely happy with everything we chose. Highly recommend working with her for anyone looking to remodel!!
Oct 26th, 2019