Webgility

Jihwan Kim _{on Google}

Sep 29th, 2020

Thank you so much!!!

K.S Choi Corp _{on Google}

Aug 27th, 2020

Kanishk did so much for me to make sure all my orders got downloaded from Amazon's API. It seemed like all my orders were not coming through so we had to work together for hours to get this resolved. But, he was very patient with me over the phone and screenshare.
Kanishk,
Thank you for all your hard work and patience with this matter.
KS- Small Business in Los Angeles

Anne-Marie Chalmers _{on Google}

Mar 28th, 2020

Always good and excellent help from the customer support team at Webgility. Kanishk took his time to understand my issue and patiently explained how to resolve my mapping problem.

0peewee0 _{on Google}

Sep 9th, 2020

September 2019 we entered into an agreement with Webgility to be our third-party automated platform to transfer all of our orders into our Quickbooks properly and the way we needed it to be. It was discussed that the entire integration would take a month or two. It was also mentioned that the first months would be free due to the integration process. Oct 23rd, 2019 we encountered our first issue when it came to the integration, that first ticket turned to 2, 3, 4 until now we couldn’t even count the number of tickets (issue) we had with their tech support. We aired this concern with the Webgility team early on. We even agreed to Webgility’s request that we get a new computer for their system which didn’t help and even spent thousands of dollars to upgrade our server just to accommodate Webgility.
February of this year we complained that we were being charged for “overages” which was due to going over the limit of the number of orders we were allowed, which we felt unfair because all the orders that were being downloaded were all tests since by that time the system was not even done with integration. We were promised that all these charges will be reversed but never did. Our orders were still not properly transferring to Quickbooks as promised. Webgility admitted fault and promised to fix the “issues” immediately. By that time it was already way past the 1-2 months promised integration date. Also, March of this year we were charged for an annual renewal which we questioned at the time and was just replied that your rep will be looking into it since it was clearly not yet a year that we were with you guys we also requested that the start date to be changed since we still aren’t able to utilize your services due to the piled up issues we are having, which we were just told that the request is being forwarded to the managers and never had any answers about this.
May 20th of this year, after our earnest attempt of working with your team into making your software work for us, even going to the extent of us changing our hardware spending money and some of our processes just to accommodate your services, we reached out and decided that we have invested money, countless hours and man power to no avail and asked only to be refunded since our agreement of Webgility being our automated accounting e-commerce partner did not really came into any fruition. There was even a time that one of Webgility’s tech support made some changes on our Quickbooks without doing any data backup which messed up our record big time and had to spend again extra man power and hours work to correct our records. After that we were promised that all issues would be fixed if we did not cancel our account.
We gave you a chance to work on it but again nothing has been fixed. By June 18th we decided to cut our losses and finally accepted that this is a failed project. We decided to cancel and asked for a refund since nothing has been done except for hundreds of hours of additional labor and additional expense to us. After multiple follow ups, it wasn’t until July 23rd that we were replied with our request for a refund was not granted. We don’t think that this is fair since your product never worked in the first place as promised.