Gap Inc. Corporate Headquarters

Dec 22nd, 2021

Use to be a good company dont know what happened. My last two orders were terrible. One was paid for but canceled by staff with no notice. The other was charged and the horrible customer service person offered a refund because package was not on time and sitting at laser ship under an exception for more info which she would not tell me why or move the package for delivery, instead she advised me to call them. Laser ship would not tell me when I called and opened as investigation. I was advised if not contacted back by them within 72 hour to call shipper again.( ping pong ball syndrome).When I checked 2 days later, the package was on its way back to Old Navy due to lack of response. These clothes were on sale, of course they r out of the price. size I need and old navy TWICE refused to make it right. I think the company is going thru a bad transition and the employees are either uncaring or unpowered to do a good quality jobsteer clear until they fix it!
Jul 13th, 2021

Worst customer service ever. I'm currently on hold waiting for a second person to help me. It's 30 minutes now since the first man I spoke to told me to hold. I placed an order on the website and it changed the shipping address to my daughter's college dorm. I instantly called their customer service line (this call) and was told there is nothing that can be done.
May 18th, 2021

Feb 16th, 2021

Mar 21st, 2020