Benefit Cosmetics Global HQ

This is a horrible customer service if I can give it a zero I would. I ordered twisters on a Saturday from Bebefits online site. I paid with Apple Pay. It never ask me to put in an address. I thought it was odd the it went to payment first. When the order came through it had all my information correct accept for the shipping an address 20 min away. I tried calling Benefit right away I tried updated the shipping address with no luck. I tried chatting with the online chat which was AI gave some instructions how to cancel an order come to find out you need an account to do it. Since they are not open on the weekends I called customer service and they said I would need to track down my order that was their solution. I was confused with this response since they do not offer any recourse on fixing an order. I ask to speak with a manager which I was told they were all in a meeting and that someone would call me within 24 hours. Like I figured no one called. So I called back to speak with a manager got the rudest supervisor ever. She stated she had proof that I keyed in the the shipping address which is crazy because I never did. She told me I needed to track down the order I ask to speak with someone else of course there was no one else according to her. I was so mad that this is how customers get treated. I purchase Benefit products all the time and will no longer do so since they do not value there clients. Its a shame. Do not buy from them! I should of looked at the reviews first.
Feb 22nd, 2024

Aug 27th, 2023

Placed an order two weeks ago during a sale. Got an order confirmation email. Thought I was good to go. Guess not. After following up for few days, I learned they canceled my order (thought it was fraud) and never let the customer know. They do that despite having put previous orders on the same email address and credit card before.
Mar 30th, 2023

Worst customer service. And the website crashes too much while placing an order. Definitely going to buy from a retail store than ordering directly from the website and having to deal with them on the phone for an hour.
Nov 3rd, 2020

Disappointing customer service. I was a fan of certain products, but I will no longer be a customer. I placed an online order and waited weeks for it to arrive. I then find out their system screwed up my address. Customer service gave me a blanket statement, would not fix the order and resend it, and said they would eventually refund my money and if not to contact them again. As a business owner myself, I would be working with customers to fix mistakes especially those made on the business side. Benefit Cosmetics did not even try. I won't be returning.
Feb 12th, 2020