CHANEL FRAGRANCE & BEAUTY

I've been to NY Chanel and Chicago Chanel recently within the past 2 months, and the service here was a bit obnoxious in a way that I asked the person helping me and she said you need to reserve it after the fashion show. It put me off and seemingly sounded like I need to get in on the fashion and just reserve it 6 months out from the fashion date to be able to get in on the season's collection. I was in Paris precovid Chanel boutique shop and the process since then, of getting my hands on a Chanel bag has been brutal and painful during Covid. It's quite a mess on inventory where one has to go into the store to inquire and maybe reserve and not promising if one will get the bag you see online. Maybe it's the advisor or just the process might a bit too much to get a hold of around the inventory supplies understanding. I didn't like the advisor's advice and seemingly didn't want to go out of the way to follow up with me to get a reservation on that bag I wanted. When I went to Chicago to check back in on the season's collection a week later, the advisor there had a can do attitude with making the effort of reserving it for me before it was released in stores. I bought it from her. Luckily. I think the brand just needs to figure out their supplies and delivery at this point and let the staff be more informed. There's several different response to their process at this time and SF has limited supplies and low quality service.
Nov 11th, 2021

Waste lots of my time and hand me a name card. Can just give me at very beginning
Oct 7th, 2021

really bad customer service. SA is not helpful at all. She kept asking me “do you like it or not?” rather than helping me to find the one that I like. I ended up going to a different boutique and the SA there provided me much more information/ product list that I can buy/ put my name on the waitlist. Don’t waste your time in this store!
Sep 2nd, 2021

Aug 28th, 2021

Worst experience I have ever had. SA was extremely pretentious as if I couldn't afford anything and kept asking if I shopped at Chanel before. They wouldn't let me get on the waitlist for any of the classic flaps saying it'll be too long and I probably wouldn't be able to get it anyway.
Aug 24th, 2021