Via Verde Medical Group

Mar 30th, 2024

scheduled an appointment for 8:45am. Arrived 8:40 and waited until 9:25 and still waiting for the physician whos running late doing another telehealth appointment. Please dont double book your patients.
Aug 25th, 2023

Unprofessional and unresponsible.
Apr 7th, 2023

One of the worst experiences Ive ever had with the doctors office and customer service upon arriving the receptionist or whatever she is in the front was extremely rude and almost non responsive not sure why person like this would be in charge of anything related to customer service. My appointment was set up three weeks ago of course at no point did anyone advise me that I needed to change my primary physician to their office and they told me that two weeks ago I would not have wasted my time this morning. in addition, I asked for a courtesy visit after the change was done immediately after she requested it, and they denied it. The front of the office is obviously unprofessional and in that as they dont follow any due diligence to be sure the process is done correctly
Apr 21st, 2023

This used to be the most efficient, nice office, but now the eminant has taken over the receptionist are rude, they forget about you on the line, and barely make eye contact because they're too busy talking to each other. It's so loud half the time behind the counter that it's like play time and not professional at all. I called THREE TIMES to get a prescription filled that 2 of the doctors forgot to put in.  How hard is it to get the message into the doctor? I gave them 3 days and they still hadn't done it yet. Don't even think about calling me a Karen these are legit concerns when you're going to a doctor.Do better! I understand change can be difficult but there's nothing personal about this office anymore. It's cold and not welcoming. I'm truly sad to see what this place has become.
Mar 15th, 2023