San Diego Property Management - Sunset Property Management and Realty

These pros has been managing our SD rentals since January of this year, and theyve been amazing. All concerns are dealt with promptly and professionally. I would give them 6 stars if I could.
Apr 11th, 2024

You are very creative with your responses congratulations . I had to edit my review again (2nd time) after your last response. Just a quick one: let's keep it professional. No need for emails suggesting we're pals when talking business. About your claimsgot any proof of that fire or you coming to to move my boat? So you had to move my boat from the street parking? When? show me the request please. I've got proof of you apologizing the way your employe treat my wife while I was out of town and she was alone with my little daughter. What about the AC fix you promised and never was done? Our property's new owner ditched your services no wonder why, and things are way better now. Take a look at what needs fixing, and maybe you won't have to respond bad reviews like mine again. And yes I'm a winner, thanks for remind me that!
Mar 4th, 2024

We chose Sunset two years ago to manage our home when we had orders to deploy overseas. In the first year, we experienced a handful of issues including unresponsiveness, delays, and frequent maintenance expenses that I had to advocate were either excessive or unwarranted. Several of these expenses were refunded to me. For example, landscaping was billed every month to me but I found out that they weren't even going out every month. I only found out because I asked for a virtual inspection of the home and the yard was in shambles. I was shocked. They refunded me the money. There are quite a lot of examples I have actually, all documented- feel free to message me if you need any more. Because I had to oversee these expenses so frequently, I felt like I was managing them and it was stressful. I wrote them a letter outlining my complaints one year ago. They said they would do better to take care of us. I gave them one more year, and their delays and negligence continued. I had to constantly manage the funds that were taken out and advocating for our money and our home became exhausting. Overall, they cost me thousands of dollars. And I'm not talking in management fees. They cost me thousands in repair that was due to their negligence of our home. Even the end became pretty ugly. They admitted they made mistakes and asked how they could remedy it. When I said they should help remedy it by fixing the problem at their expense, it was crickets. They literally just won't respond to my emails. That is the type of people they are. I am a person that gives people the benefit of the doubt, and gives chances whenever I could. They never once looked out for my best interest. They are eager to take your praise but don't want to be accountable for their mistakes. I wasted too much time and money on them- I truly recommend you look elsewhere to avoid the many headaches our family endured.
Mar 2nd, 2024

The entire team of Sunset Property Management and Realty is friendly, compassionate, and extremely competent. When I needed it most they gave me advice and assisted me in resolving a difficult situation with a tenant. Having them as my property managers makes me very happy. I would not hesitate to suggest this outstanding group to anyone in need of a property management firm. They are Awesome.
Feb 27th, 2024

Feb 20th, 2024