symons fire protection, inc.

Outstanding response and service. Over the Memorial Day weekend our intake pipe at our townhome community exterior closet sprung a leak and water was going everywhere. Called the "Emergency Line Number" and a human actually picked up! A very talented technician was immediately sent out to fix the problem and it was fixed perfectly. This company is excellent and our new "go to" for all things related to fire sprinkler maintenance and repairs.
Nov 20th, 2022

Very pleased with the response and customer service! I will definitely be using them again for any fire protection needs.
Nov 11th, 2022

Called three times and left voicemails for Carla regarding a billing question and the call was never returned. I was told on the fourth call that she was in a meeting. I demanded that she come out of the meeting and take my call, which she did. Had to ask for an apology for not returning my calls. WOULD STAY AWAY FROM THIS COMPANY IF POSSIBLE
Nov 10th, 2022

Beware! Although I was thankful Symons Fire Protection was willing to repair our broken fire sprinkler line that flooded our downstairs, I was mortified to learn that, regardless of this problem being during normal business hours, this will be billed as an emergency and will need to pay "$675 PLUS $225 PER HOUR thats billed from the moment the tech leaves his home until he gets back home! Although I thought that was insane [since this was during business hours] I agreed since our water was turned off; however I called another company (Raven Fire Protection that was not as geographically desirable as SFP) who, thankfully, answered their phone and assured me they would be here shortly. In the end I was treated professionally and kindly by that tech who completed the repair within minutes of his arrival so our water could be turned back on (after, of course, the glue dried). And it cost far less than who knows what SFP would have charged as I felt they were taking advantage of our predicament.
Oct 15th, 2022

Brian the installer was a pleasure to work with. we made some changes in our project so the plans did not match but he had ways and suggestions to make it work and work it did. he came on time, explained what he was doing and was professional throughout. i think he deserves a raise.
Jun 8th, 2022