Hot Tub Spa Store

BUYER BEWARE! First, the product I received was not what was pictured on their website. When I contacted them, they admitted it was not and they did it to trick people into buying something that doesn't work. When I requested to return it they agreed if I paid full shipping costs and then they insulted me saying I was too dumb to figure out a way to make it work. DO NOT BUY FROM THESE CROOKS!
Nov 1st, 2021

Did not return calls or emails. Scam
Oct 22nd, 2021

Try to order something from this store. It was the worst experience you could have rude, unresponsive and still dont know why they cancel my order after 3 weeks. They took the money quick enough but that was the end. Rather drive A long distance and try to deal with these people.
Dec 1st, 2020

Placed an order for $200 of spa chemical/filter early Aug 2020, card was charged but did not received an email confirmation with shipping ETA, sent an email a couple weeks later asking about delivery since nothing arrived. Email from website responded with no signature line nor person responding's name saying products were delayed due to Covid. Ok I get it but don't charge my card when delay is over a month long......bad merchant practice and against VISA rules. so most of my order did arrive 4 weeks later but had two missing items which I emailed again asking whats up?? Got an email today saying my card would refunded for the two items with no explanation nor signature of whom I'm dealing with. really disappointed in lack of professional service and it leads me to think the people who own the website are not in San Diego
Oct 22nd, 2020

Take your business elsewhere. They will charge your card whether or not they intend on filling your order. Their customer service is unprofessional and immature. All you have to do is look at how they respond to their customer reviews. I am not sure whether this company is legit or if they are just fishing for credit card information. My one and only experience with them is detailed below. Below is the e-mail exchange after Spa Store charged by credit card. SPA STORE: Pillow 5850062 does not match the other pillows. For a match up, please reply with front and back group photos of all pillow. ME: I am not sure what you mean by front/back group photos. Are you talking about the old pillows? I am not sure that I have all three still. SPA STORE: Yes, that is correct. ME: The old waterfall pillow and lounge pillow photos are attached. I don't have a photo of the neck pillow. Hope this helps. SPA STORE: what about the front side of the pillow? ME: I am okay with the "style" not being exact. Is that why you want to see the front? It says all three ordered are charcoal or black. That is good enough for me. SPA STORE: Refunded for lack of cooperation
Oct 10th, 2020