Ashley HomeStore

The lady Ana Mirfhakri, who helped my mom in getting a new dining table charged the insurance/warranty with out notifying her. My mom didn't even want it. In my book, that is just wrong & very very unprofessional as a sales rep, you don't just charge a service with out the customer's approval. $350 in something my mom didn't ask for. I've been calling the store & no one answers. Just cause it was in credit doesn't mean that Ana was in the right of just adding something on for her convince in reaching her sales goal.
Sep 7th, 2021

Sep 5th, 2021

Great service and knowledge of associate Zac Youmans.
Aug 27th, 2021

Pleasant and Sharp!!! Happy I got him as my sales person!😎👍
Aug 21st, 2021

My experience is at 5 stars only because of Nidal, the store manager- otherwise I would rate it a 1. After a very long 6 months of going back and forth with furniture that did not come with all parts - the hero was the store manager Nidal, not the corporate customer support line. Unfortunately Ashley Furniture is a large corporation with many silos that are far removed from the on hands customer experience at the front line. It is not fair at the store level when items get missed or corporate customer support ignores the customers experience that can literally drain a customer emotionally- because the store has handed off an order in the system to Ashley corporate internally. My advise to future customers: 1) remember that the store is separate from the furniture vendors and there are many logistics between ordering furniture to delivery in your home. 2) Double check orders and parts upon arrival- again remember that the delivery service is a separate vendor and cannot fix the logistical issues if a product arrived with missing parts or wrong. 3) Always give your store manager a chance to fix it first- Nidal understood the meaning of the “customer experience “ and has the person to person empathy- hence when I visit the store again for a purchase I will only purchase if he’s still the manager. 4) DONT get rid of your furniture until you have everything else set up and know that you have everything or won’t feel an impact if something is missing. Thank you Nidal for the courage and integrity to stand up for the customer.
Aug 29th, 2021