USE Credit Union

I worked with Claudia today and she was wonderful. What I liked most was her willingness to take the time to speak with me at length about my concerns. I appreciated her kindness and friendliness during our meeting. She's a genuinely nice person and I enjoyed our interaction. Thank you Claudia.
Mar 22nd, 2023

Terrible service! Thank goodness I don't have a personal bank account with them just a business account.  Managers are not helpful at all and placing blame on the customer.
Mar 5th, 2023

Everything is excellent, I have been a member for 13 years, and is been a great experience
Jan 23rd, 2023

I have been with USECU since I moved to San Diego 27 years ago. The current institution is nothing like the old one.Last month I needed to see the digital image of a check that I had written. It was easy to do on the old system, but if the new system provides that capability I was unable to find it, and had to call and talk to an employee to verify the check.Today I wanted to add my BluePeak debit card to ApplePay. When Apple went to verify the account it gave me the option of having BluePeak text it, email it, or to call them. When text and email brought no results I called the number. I spoke to a man for five minutes who asked all kinds of identity questions ("mother's maiden name") to verify who I was. After all of this he said that he could not help me, and I would need to call member services, and that he could not transfer my call. I asked him why we went through all of the ID verification if he was powerless to assist me but never got an answer. Membership services had a five minute predicted wait time, and I have up.All of this combined with the tiny little spaces that serve as "offices" plus the ATM "tellers" have brought me to the end of my business relationship with USECU/BluePeak. Tonight I unfroze my three credit accounts and will set up a checking account elsewhere.Something bad has happened to USECU.
Nov 28th, 2022

Claudia helped me open up my new checking account at this branch. She was very helpful and answered all of ny questions. She went out if her way to give me a variety of options for what i needed and ended up opening 2 accounts for me. On top of that this is a beautiful branch, very modern and accommodating to its customers.
Nov 17th, 2022