County of San Diego Health & Human Services Agency

I received a letter saying calf fresh application was denied on the next page it said I was approved when I called to check my card balance is said my card was cancelled the day I was approved thru told me someone cancelled it, my case working always calls me with a attitude like I did something to her
Aug 11th, 2021

Filed online and constantly calls and talks to representatives. Seems like everyone says different things and can't actually help with the process. Either transfers the call to someone else who also isn't able to help or notifies the Supervisor of the situation in which the Supervisor doesn't do anything. Horrible communication with the case worker involved AND the Supervisor. I don't know if it's because the case worker works from home or what but it also seems like she has an attitude at times instead of helping us with the process (this is after I already turned in documents for verification). This office maximizes the expected process time (30-45 days) just to deny you saying they need more info. I don't understand why I am calling everyday and can't get a response from the workers in charge of my case.
Aug 4th, 2021

Denisse Amates is the type of employee we need at HCD. I have been trying to get a hold of 2 case workers for close to 2 weeks now with no response after multiple emails, I got frustrated, I have a job to do so I reached out to Denisse who was not in any way affiliated with these 2 files and she was able to get me all of the information I needed after weeks of trying. Thank goodness for employees like Denisse if I were a bigger firm best believe she would be receiving a job offer from us. Thank you Denisse and all you do for our community!
Jul 29th, 2021

I think everyone there goes out of their way to assist us.
Apr 5th, 2021

Feb 3rd, 2021