Konica Minolta Business Solutions

Aug 20th, 2019

James was super friendly and helpful.
Jun 20th, 2019

Mar 16th, 2018

Mar 6th, 2018

Management that knows nothing about managing. They cancelled my service contract in 2011 (or 2012) in retaliation because I bought their competitor's machine when their $40,000 machine was not performing. They covered up their retaliation by blaming it on an scolding email I sent to one of their employees. They spent a year going back and forth doing all kinds of experiments on my machine with 2 technicians and 2 or 3 managers watching. They even invited me to a meeting with their regional VP and we exchanged dozens of emails. They would not consider selling me the newer and larger machine at a much discounted price to offset my loss on the first one. Since their decision to lose my business 6 years ago, I have bought 7 large printers from 2 of their competitors for approximately half a million dollars. Add to that another half a million in service contracts on these machines. And you can add another $300,000 in other types of machines which they sell for other manufacturers of print finishing machines or wide format inkjet printers. The reason why I am writing this review 6 years later is because I feel bad for their sales force that keeps stopping by my shop to drop off a business card and a brochure. What do I tell these innocent people who try hard to make a sale while their managers and VPs and CEO do not know how to build a loyal client base by not taking a small loss on a $40,000 machine and then retaliating by refusing the business and cutting off all communication channels between us. Dear Konica Minolta salesman who stopped by my store around the 27th of July, 2018 while I was away, sorry I will not buy from your company as long as I am in this business.
Mar 2nd, 2018