A to Z Leak Detection

I called A to Z Plumbing on Feb. 19 at a little after 8 a.m. I was told by the man (who later it seems was named "Bob" ) that he would take down my info about a faucet with low pressure to see if someone could come out later that day and get back to me. I noted that sending someone out after 3 p.m. would be ideal. He said that should not be a problem. Many hours passed, and no call back. I called back in the 4 p.m. hour after no call and no one showing up. I got a woman on the phone, unfortunately, I don't remember her name. The woman told me that it sounded like I spoke with "Bob" and Bob didn't note the issue or name and phone number. The woman, while polite, was not helpful and didn't make me feel that it was a big issue that "Bob" never forwarded the info to the appropriate person and/or followed up himself. Rather than helping me, the woman on the phone insisted that since Bob said he would call back and didn't it was OK since he didn t promise an appointment today. Working in a customer service centered field, I was absolutely gobsmacked by the lack of empathy or professionalism by both of these individuals, especially when a homeowner is in a vulnerable state with plumbing affairs. It is never acceptable to not get back to someone with a plumbing emergency. I do not know who "Bob" is, but to have someone during normal business hours who does not know how or care to forward information and follow up with someone with a critical plumbing issue is completely unacceptable. The woman on the phone could not come up with a good explanation and really did not offer a solution. Rather, she said they could come tomorrow; a day which didn't work, especially since I took vacation time to come home early and wait for the plumber. This plumber was recommended by USAA, our home insurance provider. I will be following up with USAA to let them know that this is not a reliable vendor. I realize that this vendor has received high marks on Yelp! and Yahoo! However, I would be wary if you call and talk to someone named Bob.
Jun 9th, 2014

Brandon and A to Z Team are A #1 in expertise, professionalism and customer service. They are a "1-stop shop": They fixed our pipe leak & epoxied our entire home water piping, cleaned our gaskets, installed a new water softener & water heater. James returned to fix a couple minor issues and was also quite an expert in his field & professional. If/when my friends have any water pipe issues, I highly recommend A to Z.
May 16th, 2013

I recently had some work done by A to Z. Last week I received a call from my tenant. It was already past 9pm and knew it would be hard to get someone out. I called A to Z and very shortly they arrived at my rental property. They checked everything out to make sure it was not going to continue and called me that they would return the next day to take care of the problem. I never have experienced such politeness, promptness and professionalism.
Nov 15th, 2011