UPS Customer Center

What n Earth is wrong with this facility? 3:30pm-6pm or 9pm-9:30pm to pick up packages they refuse to deliver to your door? And a rude employee (Robyn) to boot. Shut this facility down and start over.
Feb 3rd, 2022

5th package this week that says delivered but wasnt. Customer service line is worthless and no one helps. Horrible service!!
Nov 6th, 2021

Jul 12th, 2021

My package was not left. I signed the paper to have it left, wrote a note on the door saying I would be home all day and to knock loud. And nothing. I have called UPS three times to find my package and I'm told they will contact me. It's been over 9 hours and now the location of my package is still unknown. I'm also unable to go pick it up because the UPS location my package originated from is only open from 3:30 pm - 6 pm M-F. I can't even call the location because it's the 1-800 number for UPS who has no idea where my package is. My new delivery date is Mon. I work that day 2 pm - 11pm so my package will sit all day and most likely be stolen like the last one. So thanks for nothing UnProfessionalService. I finally got my package on Tuesday 3/1. It was delivered to the wrong address. Thanks to an honest neighbor who took it to the HOA office I have my package. YCMC has switched to FedEx.
Mar 28th, 2022

The customer service center manager Emma is extremely rude and lacks all customer service skills. They forgot to add the address change before they sent it out on the truck. They marked the wrong address at 6 pm I called at 6:15 to catch the driver. The customer service center marked the notice as urgent and told me the center would call me back in an hour. Well an hour and a half goes by and they still didnt call so I called back and then she called and argued with me about the address change and hung up on me. The supervisor said to come pick it up by 9pm. I drove down to the customer service center at 8:45pm. The gate was closed and there was employees smoking outside. I had to call the customer service back again to be let inside to receive my package. Serious hassle. No wonder why Amazon is killing the business! Ups will never get my business ever.
Oct 31st, 2021