California Mantel & Fireplace, Inc.

Jim K. _{on Yelp}

Jan 24th, 2023

Both Michaels, the service tech and the office guy were awesome.  Service tech arrived when they said they would, diagonosed the problems with two fireplaces, gave me as much information as I wanted about the fireplaces and the remotes, fixed a remote and ordered a part.  Staff called back and kept me informed the whole time.  Remember when this was simply "expected" of your service provider, and now it's refreshing to know it still exists.  Highly recommended.

Doug D _{on Google}

Nov 5th, 2022

Changing my whole review to simply say this company handled my questions and situation very poorly and I will never recommend or use them. To be fair, for this time of year all companies are booked quite a ways out. I happened to find a local diamond in the rough to get next day service and man did he do a great job as well as provide a lot of education about our Heat and Glo unit.

Lori L. _{on Yelp}

Nov 1st, 2022

I had this company replace a remote control for my fireplace. After about 6 months, it stopped working. The remote was still under warranty, so I called the company to have someone take a look at it, as we tried everything to get it to work. They said they would have someone get back to me and try walking me through the process. No one called me. I called 2 more times, no answer. I left several messages and no one ever called me back. I am really disappointed...I am going to try calling one more time and see what happens.  I'm seeing 4 and 5 star reviews, so maybe they have new management.

Keith Wheaton _{on Google}

May 7th, 2022

Very helpful, knowledgeable

Ted C. _{on Yelp}

Mar 2nd, 2022

Nikki is the best and she helped me fix a really hard problem.  They standby their work.