Dr. Charles C. Tran, DDS

Dec 19th, 2020

I'm conflicted about this place. The dentist I see here is incredibly friendly, knowledgeable, patient and kind. The techs, however, have been impatient, brusque, rude, demeaning. One asked me a question and after I answered said, "when I ask you question- you give me short answer, okay?!" I didn't speak for the rest of my appointment. I felt very small. The next greeted me last week without a mask on, asked me if I wear a mask everywhere, then told me that it's bad for your health, causes organ failure and that she keeps getting told to wear a mask in the office. Umm... Everyone has to wear one in the building right now... This is a serious violation of the City and County mandate in Sacramento. Nurses in the ICU aren't dying from wearing masks twelve hours a day. Please wear one! The front end staff need a little more experience with interacting with patients. They seem bored and inattentive, unsure of what insurance will and won't cover and will try to get you started with in-house credit. The bathroom doesn't ever have paper towels or a working hand dryer. The wooden keychain that the key is attached to does not seem very sanitary. I hope they will replace it with something that can be thoroughly sanitized. A note to patients- this office accepts Medi-Cal, but have been known to try to get patients to pay out of pocket. For an active infection, this office requires five days of antibiotics before any work can be done. Keep this in mind for very painful dental issues and ask for pain management until your follow-up appointment. I think this could be an excellent family dentist with a little bit of empathy, some minor decor and health issues and a little less angry office drama- it is affecting the quality of care provided. Plus side: S English, Vietnamese, Mandarin and Cantonese. I saw the front desk help an elderly patient call her granddaughter to find out how to better communicate and grabbed their tech, who spoke Vietnamese with her and helped her fill out forms. I was very touched by this. Free parking, close to restaurants, gambling and stores. (There are a lot of people smoking outside around here.) Soap operas (telenovelas) on television in the lobby.
Feb 15th, 2020

I'd give zero stars if I could. They made me wait an hour and a half just to make me reschedule. Huge waste of time, and staff was incredibly rude last time I came in. Go somewhere else if you can.
Feb 10th, 2020

Lady on phone regarding insurance was very rude.
May 14th, 2019

My family has been going to this office for several years now. We love Dr. Tran. He was a gentle and experienced dentist. I broke a tooth and he was able to save it with root canal and a nice crown. He saved my smile. I strongly recommend him to everyone.
Apr 20th, 2019