O'Reilly Auto Parts

Took 3 phone calls while customers waited in line for 30 mins, in person customers should be a priority. Common sense. Michael the assistant manager should know better
Apr 4th, 2024

Mar 20th, 2024

Will at the Harding Bl store in Roseville was extremely helpfull and put my new wiper blades on for us and wouldn't take a tip- unbelievable- this is the ONLY auto parts store I always come to first- Will was awesome
Mar 17th, 2024

Mar 7th, 2024

I will withhold a 5 star because no matter when You call, they never answer the phone. . I've had them answer once after calling over and over during the day . The guy didn't sound very patient ..I asked about a specific part I was looking for ... He pulled up my truck, then. The part.. .Told me i had two options to choose from. Went over the warranty, brand, price .... And was trying real hard to get off The phone Then I said ok wait.. I'll be in to get the pricier option, because of the warranty. he then said. Oh we don't stock it. We have to order it. ... Pause .... I said.ok... How about the cheaper one... we don't carry any of them... we have to order it. So... Why didn't you tell me with out me asking. And trying to get off the phone. I could have wasted a trip if I decided to drive there.... Assuming all while that you have them in stock..... HELLO. no brain cells were working that day. The other hit on them is the terrible tool sets they sell. You only get semi decent quality when you buy a single tool. But that's a crazy expensive way to do it . They don't have basic tools to lend you. Just specialized ones. So that's kinda messed up if you didn't have your tools with you. You are forced to buy the dookie ones. BUT they do get high ranking when you go in person. I had a young guy help me out. He was patient and didn't try to just sell me a bunch of stuff. So maybe like all the other O'Reilly's. It's all depends on the employee. The prices of the fluids are great actually. Always deals on oils and random stuff Also their battery warranty is great. They just swap them if your battery goes to poop before the warranty expires... And that's a good thing. Batteries are like 200 plus now. Overall. When you do get a good picture experience . . You're happy, but I like AutoZone customer service a lot more l.. Update 3-26-24 5:45 pm Lousy customer service ... I hear 4 people in the back.... blabbing and complaining about putting things back returns rt . One dude comes out. Is running around like a chicken
Mar 20th, 2024