ABC Office Systems

David Cook _{on Google}

Feb 20th, 2022

I was charged $256 to fix a typewriter. Repair was good. I paid invoice. They cashed my check, but apparently did not record the payment. Then 8 months later "Ken" calls my office, and spoke to one of my secretaries, threatening collections, etc. for an unpaid invoice! (My secretary now thinks her boss does not pay his bills) Ken did some checking, and they found my payment check they cashed 8 months before. He did not record my payment made. Did he apologize? Nope. He blamed me for the error because my "invoice number was not written on the payment check, so they could not post it to the proper bill due." He thought that since I have been in business for 32 years, I should have known this. I was upset that (1) common courtesy is you do not call staff on things like this, (2) poor record keeping, and (3) no apology for the mishap, or accepting responsibility. I was made to feel it's all my fault. Poor customer relations!! I will not do business with them again.

Linda Maria _{on Google}

Nov 29th, 2021

Ive used ABC Office Systems for my corporate Brother printer repair and service over the past few years. I was so happy to find Kens company now that Im working remotely. Austin has been a great tech! I have referred their company to others. So happy to have made this connection!

Sandra Gutierrez _{on Google}

Apr 17th, 2020

Great service always prompt thank you

Alex Telhami _{on Google}

Jan 12th, 2020

The owner is really friendly, he is very knowledgeable. He helped my local business get set up with everything we need. His prices are great and friendly service!

David C. _{on Yelp}

Aug 4th, 2021

I was charged $256 to fix a typewriter.   Repair was good.  I paid invoice.   They cashed my check, but apparently did not record the payment.  Then 8 months later "Ken" calls my office, and spoke to one of my secretaries, threatening collections, etc. for an unpaid invoice!   (My secretary now thinks her boss does not pay his bills)  Ken did some checking, and they found my payment check they cashed 8 months before.  He did not record my payment made.  Did he apologize?  Nope.   He blamed me for the error because my "invoice number was not written on the payment check, so they could not post it to the proper bill due."   He thought that since I have been in business for 32 years, I should have known this.  I was upset that (1) common courtesy is you do not call staff on things like this, (2) poor record keeping, and (3) no apology for the mishap, or accepting responsibility.  I was made to feel it's all my fault.  Poor customer relations!!  I will not do business with them again.