Riviera Jeweler LLC

Had a few piece of jewelry done there. He does do good work but not worth the hassle.  BEWARE: He never has your items done on time and I mean you wait and wait and wait. I waited 12 weeks for something that he said would be done in 3 weeks. He loses the ticket and can't find his paperwork on top of it. When I called once he told me it's not done and I don't know when it will be done.  I got tired of waiting and said I'll pick it up undone. We had an appointment and I texted him to say I was on my way, I could see that the message was read. So I headed down to the shop and it was closed. I texted and said you aren't here. He texted me back to say he had a fever and wasn't in.  OK....so he read my text and let me drive there, pay for parking and not mentioned he wasn't in. I then waited two more weeks to give him to to recover and still item not done (12 weeks now). I told him I'd be in to pick up my ring done or not. I went it and of course he wasn't done, I waited for it. That was and is the last time I will go there.  I had another incident prior but didn't learn my lesson and figured that since he did nice work I would give it a go.  Boy was I wrong!   I'm sure there are other jewelers that do good work that don't jerk you around.
Jan 22nd, 2023

This amazing jeweler fixed my engagement ring & wedding band from the terrible job from Precise Jewelry in Torrance. I am so grateful and would highly recommended this jeweler. He is very knowledgeable.
Jun 18th, 2022

I just stopped by for a repair on my bracelet and Sam provided excellent customer service. I highly recommend.
Dec 9th, 2021

Don't go here!We dropped off my wife's 20K wedding ring for repairs - jeweler was gruff and borderline rude but we took it because he was highly rated and we assumed skilled at his craft.  He had the ring for 2 weeks - he insisted we set an appointment to pick it up - when we showed up for our appointment, he was closed. We finally contacted him by phone and he could not locate the ring even though we had detailed claim check.  I showed up in person and told him he needed to produce the ring or I was calling police.  I stayed for about 30 minutes as he went through various bins - I was horrified at such a haphazard filing system for expensive jewelry- he eventually found it and was not apologetic in the least.  Buyer beware!
Jun 1st, 2021

Dont go here - jeweler was borderline rude but we accepted it because we assumed he was skilled. We left my wifes 20k wedding ring for repairs and he insisted we set an appointment for pick up. When we showed up for pick up he was closed- gave us no notice. We finally contacted him by phone and he could not locate her ring even though we had detailed claim check. I showed up in person and said he needed to produce ring or I was calling police/insurance company. I sat for 30 minutes as he went through drawers of jewelry- seemed like a very haphazard storage methodology for expensive jewelry- he finally found it and was not the least bit apologetic or nice - buyer beware! Also he admitted he had not even looked at ring even though he had it for two weeks and at this point several days past pick up date he set.
May 15th, 2021