Kids Care Dental & Orthodontics - Rancho Cordova

The dentist and dental techs are great but the front reception staff are always short, not helpful when you ask questions, wont make eye contact, mumble when they speak. The office needs some manners and etiquette. It gets old having to go in and deal with their attitudes, especially when we are there just for cleanings. Weve been coming here for years and if it wasnt for such a wonderful dentist- wed have changed by now.
Apr 3rd, 2024

Best dentist Ive gone to for being my daughters first time they loved it. Drs where super nice to them and my kids walked out of there talking about how they love the people
Mar 7th, 2024

Its incredibly hard to get ahold of the front desk. You have to call a call center then they try to contact the desk. They dont return calls. The front desk is either rude or just lacks in customer service skills, Im not sure but its off-putting to say the least. I would go somewhere else but the actual dentist and her helpers are really nice. Its just getting past the barrier. Plus we owed a minuscule amount at the end of the appoint but forgot our wallet at home so we had to run home to get it and go right back. Within 20 mins we had 2 phone calls, 1 voicemail and a text (lacking of professional communication skills) telling me that we needed to pay that day. Like I dont live next door, driving takes a little bit of time back and forth. Over the years its just gone downhill.
Mar 19th, 2024

Was referred to this location by the Folsom branch due to availability issues. They made us pay $155 (our deductible for the fillings). When my son got in the chair, they said he was too wiggly and they didnt feel comfortable preforming the procedure. Which I understand and respect. However, they still charges us $35 for the visit because they did evaluate him. Then said we would be refunded the rest of the money within 12 days. After several failed attempts to contact the office we finally got ahold of someone in the accounting department which told us he can see Its been 19 days and that the refund is still processing. He notified us that it could take up to another 7 days to get the refund. Meanwhile we were referred to an extremely expensive surgery center to do my sons work and they are holding on to our money with no care. Definitely be careful with payments and I recommend paying cash so if they cant perform the work on your child, you are able to get a refund that day. Otherwise who knows when youll get your money back.
Feb 28th, 2024

First dental visit for my 2 year old! Staff was very friendly. Explained the whole process throughout. Made me feel comfortable that my daughter is being taken care of by wonderful people.
Feb 20th, 2024