Ooma.inc

I'm an Ooma customer with multiple lines, multiple Telos, multiple Linxes. Discovered that one plan is Premier monthly instead of annual...and have had a helluva time trying to get the account switched to annual via the apparently offshore "support." They also cannot help me port a number over and can't switch my plan to annual, but what they did do is switch me from Premier to Basic (!) and now tell me I need to wait a month for this to take effect, then try everything all over again (meaning, to get them to switch me back to Premier and to port over the number). This has been an incredibly frustrating experience, and one which I didn't expect. I previously have had pleasant interactions with US-based support people and they were able to accomplish what I needed without incident. Now? I'm not happy and have wasted a lot of valuable time, and apparently now need to wait a month to waste even more. I would urge Ooma to get its act together, as it's currently a living example of the saying "There's no such thing as a free lunch." Edit: I left a message for Ooma in California and did receive a call back from an employee. It's still not been as easy to make the above changes as I'd hoped, though: he did say that we need to wait for the next billing cycle for the above changes to take effect, then switch back to Premier and get on the annual plan. We did initiate the porting process. So, helpful, but still needlessly complicated. I should have been able to change my plan from monthly to annual by making a simple change on the web portal. Further, the plan should never have ended up as monthly anyway; I would never, ever select monthly when annual was available.
Apr 9th, 2022

Sleazy company. I was lied to when I activated the service and then they made it extremely difficult to leave.
May 5th, 2021

Sales team are so rude! Im shocked.
Jun 19th, 2020

I opened an account 2 days after opening my box with an Ooma and 2 handset delivered to me days before. One of the handsets was dead when received. Ooma refused to replace it, contrary to their guarantee. I wasted 3-1/2 hours during 6 phone calls to them because the log in did not recognize the phone number they assigned to me. 3 technicians and a tech supervisor tried to correct it but could not, so I could not log in. They offered no remedy, just told me to "figure it out." The reps, and I spoke to about 9 of them, were surly, condescending, and basically spoke the word "no" repeatedly. Service was far from promised in their ads, on the box, and on their guarantee. One handset and the ooma do not work, despite scrupulous adherence to their directions. They refused to honor the initial charge refund, which they did not tell me about (nor did they furnish any itemized bill). This is in spite of cancellation of the account on 3/25/20, the day after they refused to help in any way.There is a law in Texas that says any transaction with a business can be reversed entirely within 5 business days or a bit more. The charge was made the evening of 3/24/20 and the cancellation of the account was 3/25/20 at 12:46PM. I called back before cancellation, and again the rep was surly and came right out and said OK, we will make no concession, we will not replace your handset, and we will not refund anything, "so you dont have to worry about us any more." The company is based overseas despite their US office, and their credit card charge is out of US jurisdiction. As I said, they took my credit card which was demanded upon opening the account, in fact that was one of the first screens during set up.At no time, despite my request did they say they were going to charge any specific amount. There was no disclosure. I am out $125 (their initial sign in charge) and the price of the unit about $120., not to mention the total of 4 hours on the phone. The company is predatory in several ways. Because they are based out of the country they thumb their nose at US law, and are not part of the credit challenge system. I have never heard of a company that refused to honor their guarantee, could not account for why their assigned number did not allow entry to their system, refused to replace a defective part right out of the box, and then refused to refund the initial change after cancellation of the account the very next day. This is the most egregious conduct that is unheard of. I rate them on a scale of 1-10 as a minus 30.
Jun 19th, 2020

May 11th, 2020