Rose Avenue Family Medical Group

Rosie the medical assistant or the Doctors right hand has been rude lately the few times I've gone . She seems like she's upset or easily annoyed . I've seen her talk to the front desk while waiting in a passive aggressive way and saying Mas que vale get it done and upset when they make minor mistakes. She doesn't greet me when taking my vitals and seems to miss proper etiquette and patient service skills . I'm sorry to say this but this isn't my first occurrence seeing this and her attitude isn't making it a pleasant visit. I hope you can talk to her and I'm sure you can agree she has been upset , easily annoyed and rude by other co workers. She use to not be like this but friendly but like I said I've gone to visit the office a few times and she is just rude , upset , mean and when I try to speak up what I need she seems irritated. So why would I feel comfortable to speak up what my needs are if she is making me feel less. Please talk to her . Like I said I may not be the only one feeling this way so u may want to talk to other co workers .
Feb 25th, 2024

Rose Avenue Family Medical Clinic is like a family. The front office staff are unfailingly patient and gracious, no matter how busy they are. Dr Soliz, was my assigned PCP until she retired. I now see Dr Ashton, who is a warm, friendly professional, who takes the time to get to know you. That's why I don't care about the wait. I just plan for it.
Mar 4th, 2023

Waited 50 minutes to see the nurse practioner since I wouldn't be able to see my doctor for a month. Staff wasn't very friendly and I felt no empathy for my condition. I truly miss when I had a PPO.
Oct 30th, 2022

I have been a patient of Dr. Ford since 2014. He was recommended to me by a primary care doctor in Orange County who went to med school with him. He told me Dr. Ford was among the top of their class and worked hard. Dr. Ford has always been very caring, is a good listener, gives ample time during in office visits and has helped me maintain good health. I have a number of chronic health issues. I am a senior and a disabled person in a wheelchair over 20 years. They treat me well here. The office staff are great and relay messages well. They are helpful and courteous and I have never had a problem with anyone. The doctors filling in for Dr. Ford are also top notch. Their PA is very good. I cannot believe anyone from this practice including accounting would ever receive a rating less than 4 or 5 stars. Post Covid 19, the wait time is seldom more than 10 or 15 minutes. Same day telehealth or in person visit, no problem. And, they serve Medicare patients, too. Thank you for your help and caring attitude, everyone at Rose Avenue Medical Group. I trust you and appreciate you all. L Sawyer, Oxnard
Feb 1st, 2024

I've been going to Rose Avenue Family Medical Group for over 10 years and my experience have been positive. The front desk ladies are always friendly and helpful even with the phones are ringing non-stop. i have no problem getting a same day appointement when I needed it. Everyone who works here are friendly, professional and caring. Dr. Josphine Soliz was my personal doctor since I started going here and she took excellent care of my health. Now I have Dr. Helen Asthon and my first appointment was fantastic. Yes, sometimes the wait is long but you need to understand that when some patients are late with thier appointments, it creates the day's schedule to be behind. Sometimes some patients need more time for their care than others, creating longer waiting times for the next patients. I am just gratefull for the wonderful care that I have received here.
Feb 8th, 2023