Mike Diamond

I took a day off from work Mike Diamond came out then told me that they needed a third party company to come out to pin point the slab leak out to them. the tech told me that even after the pin point company came out that he could not do the work today. then he told me that they gave me the wrong quote it would cost $4300 not $3700 because thier quote only good for 1 month when I told him that this is still the same month he said I will talk to my manager. I sent him packing and called another company.
Apr 14th, 2019

They went to my mom and step dads house to unclog a drain today ... 99 bucks yeah right they take advantage of the elderly 1500 dollars do not call them
Jan 28th, 2016

On Saturday December 12 I called for a Plummer at 1 pm and was told I could have a person here at 2pm. That was great I told them. After calling them back twice and being told the Plummer was on his way the Plummer got here at 4:20 pm. Waisting most of my day the Plummer finally came and looked at my main water valve that was leaking at the handle. Not having the correct tool to extract the water from the hole where my valve was I gave him a cup to use. Then he went back to his truck to write up a quote I waited in my house. He came back with a cost of $582.00. I thought that was outrageous. I told him forget it. On Sunday December 12 I called a local plumber and got it fixed for $210.00.
Oct 11th, 2015

Well where do I start..I would give a 0 star if I could. I had called them to come unclog a main drain at my dry cleaners. The plumber showed up and seemed nice. He brought in his equipment, the snake, and continued to snake my drain. When he was done, it was $150. That is totally fine. Then 5 minutes after he left, we noticed under the base of our only toilet, water was flowing out. We immediately called him back and he came right back. He then shut the water off to the toilet, since the water was everywhere, and went back to the drain to run his snake back into the drain. I then walked by the bathroom and could hear the snake grinding on the bottom of the toilet. Hmmmm.thats odd. So then the plumber came in to see and if course, the snake was directly under the toilet instead of snaking it out to the main drain. He then came into the bathroom, pulled the toilet off, and snaked it from there. Finally got the whole thing cleared and then the plumber asked me " would you like me to put your toilet back on"? Well I'm thinking, " you make it loose and had water coming out everywhere, then you took it off so "ya" I want you to put it back on. So he continues to put my toilet back on after he took it off. So I then thought everything was good until he then charged me another $355 dollars to put the toilet back on. The same toilet that was completely fine before they arrived. I then called the manager David, and he was the worst customer service person I've ever had to deal with. He took 3 days to get back to me and offered me $100 off my bill. Really? You knocked my toilet off and you feel you can charge me to put it back on? We'll never the less, we have 22 locations and will NEVER CALL THEM AGAIN. In fact, I will put the word out to the hundreds of my friends in the dry cleaning business, never to use them, never. Do not use this company, ever.
Feb 11th, 2017