Peoples Car Wash - Mobile Detailing Services

Slava Leonov _{on Google}

Jan 19th, 2024

Ok, so these guys did as good a job as one can expect from a quicky car wash. The problem was that the job was not quick at all. What should have taken 15-20 minutes took one and a half hours! There were just three guys working, I repeat, just three, so no matter how hard they tried, and they did, the line of cars just kept growing. Peoples Car Wash needs to hire more people.
PS. My name is not Steve. ;) Services: Full body wash, Wheel washing, Auto interior vacuuming

Marcos Soares _{on Google}

Dec 22nd, 2023

Very friendly, reliable and good honest service!

Kate Greenberg _{on Google}

Nov 19th, 2023

Incredibly thorough, Greg did an amazing job, and everyone who works at Peoples is super nice. My 20 year old car looks brand new its an utter miracle :)

Shine Garg _{on Google}

Oct 13th, 2023

2.5 HOURS for basic wash of a two seater despite making an appointment!!
When I got very annoyed after patiently waiting for two hours, they said they'd a backlog of cars due to a technical difficulty earlier. I buy that but better customer service would be to set expectations when I came in and offer to reschedule rather than keep me waiting for so long.
The fact that they were still accepting walk ins while scheduled folks waited and waited told me that they had no respect for people's time and schedule.
The cleaning was meticulous but that doesn't change my review. I didn't get the tires cleaned as I couldn't afford to wait beyond 2.5 hours. Still happy to have paid the full amount and a generous tip as the men worked hard and meant well.

Jordan Ketring _{on Google}

Nov 12th, 2023

NEVER AGAIN! Wet, moldy, mildew, filthy, and smelly. Horrible customer service! ZERO STAR EXPERIENCE!
My car was "detailed" by People's Car Wash on November 5. This has been the worst experience and customer service I have ever received from any company I've done business with. After using a Groupon, I paid a total of $271 for their "Complete Detail Interior & Exterior" detail. They originally told me it would take 2 hours to detail, it took 3.5 hours. What I received back was absolutely not acceptable! The car was thoroughly soaked from the shampoo treatment and even though I followed their instructions of keeping the windows open and blasting the heat, the car was still wet two days later when I had to drive it to work. The smell in the car was unbearable. The mold and mildew had set in. As I began to inspect more, the neglect of the detailers at People's Car Wash began to unfold.
There was still dog hair all over the floors and back seats. The glove compartment, ceiling, center console, and driving column were UNTOUCHED. The smell from the car being soaked and not vacuum-dried properly was overwhelming. It was so bad that I couldn't even drive the car home from work with the windows down. I spent nearly 4 hours (and nearly $120 in cleaning supplies) after work in a Target parking lot having to deep clean my upholstery, clean out the leftover dog hair, and wipe down the surfaces to clean the dirt off still.
My partner emailed People's Car Wash with the photos attached here to ask them if this was acceptable work that they felt proud of. One of their staff members, Marcus Flowers, quickly called back apologizing for the subpar work and asked if we could bring the vehicle back in to be re-detailed. As I no longer trusted Marcus or People's Car Wash, we told him we did not feel comfortable bringing the car back to him after I had already detailed it myself. I simply wanted my $271 back so we could go our separate ways. This is where the horrible customer service came in.
After my partner had been playing phone-tag with Marcus for a week and a half. We finally were able to get a hold of Marcus and he had a laundry list of reasons why he could not process a refund for the "work" that was done. He wouldn't even let my partner speak on the phone because he always had something to say. Finally, I took the phone and told Marcus that he could either process the refund, or I would be posting this review. His immediate response was a threat and suggested I "come visit him" so we can handle this like men. Excuse me, but threatening physical harm to your customers because you don't like what they have to say is not an appropriate response. What ensued afterwards was Marcus continued to speak to me in a condescending and belittling tone and still tried to make excuses for why the work was not done as expected. He tried putting the blame on me saying: "Did you know how dirty your car was?" - Yes... that's why I paid you nearly $300 to detail it. After he started threatening me with lawsuits if I posted this review, I ended up hanging up because he was not interested in anything else I had to say.
Marcus Flowers and the People's Car Wash stole $271 from a first time customer. The "detail" job they did left my car in worse condition then when I brought it to them in the first place. I am shocked by the service I received from Marcus and People's Car Wash, especially after seeing so many other people's positive reviews. This whole situation has been a huge, expensive disappointment. Please save yourself the time, frustration, and money and take your business somewhere else.