Germany's Best

I'm not saying "shady," but I walked away from my experience feeling quite taken advantage of. Here's my experience... My 2001 VW Jetta failed its SMOG test so I took it to Paul @ Germany's Best. At the outset, he suggested he fix the common fuel trim sensor and get it smogged for me. I told him that I get a free SMOG test from the place where it failed, so we agreed he wouldn't do that. I get a call a few hours later and Paul said "I made an executive decision. I cleaned the sensor (did not replace) which cleared the check engine light and I took it to get smogged." WHAT?! We very clearly agreed he wouldn't. I assumed then that he'd pay for the smog. Nope. He charged me $75. Keep in mind that a SMOG usually costs about $35-$40. He said "I also put in a couple of quarts of oil, you were down two quarts" as if that would assuage the SMOG issue, to which I said "will you cover the oil?" Nope. In the end, he said he would, went to amend the bill and said something like "oh, I never charged you for it anyway, so we're at the same cost." This is dubious. In the end, I have no idea whether I have new oil OR a properly repaired fuel sensor. But I do know I was WAY overcharged. Someone more aggressive than me would have negotiated that cost down but when I feel smarmy business, I just leave as quick as I can. No wonder he was so ambiguous about estimates or quotes. He's gonna up the charge on ya somehow. I won't be going back. Doesn't feel right.
Jul 5th, 2021

I just got a bmw I wanted it to be inspected and I received the run around. First was told to come in on a Monday and when I did I was told to come in another day again and he’d call me with the information after he got his mechanics in after he decided to take my vin number so I wait to receive no phone call and can’t help but think he turned down my services because of his own personal issues! I don’t recommend any person of color to take your vehicle to this man I wouldn’t trust his intentions
Aug 10th, 2020

May 23rd, 2020

Helped my very finicky Jetta get back on the road. Well worth the cost - knowledgeable and thoughtful service. Thanks!
May 13th, 2020

Apr 6th, 2020