Enterprise

My husband's high-end car was hit by a hit-and-run driver. Enterprise is contracted through State Farm for rentals. Reed from Enterprise called us almost immediately after we reported our accident to State Farm. We had a detailed discussion with Reed about the type of car we needed (Reed offered us a BMW or an SUV and didn't indicate any problem with availability)and what the State Farm rate was, so we were rather impressed at this point. Then it all went downhill. We showed up the next morning at 9 am, as arranged, no Reed was there, of course, and were offered a damaged Chevy Impala. We said no to that, and after misquoting the rate to us, they said we could come back to get a BMW later in the day. So I had to go back and pick up my husband and bring him home. Later, we were notified that the BMW was there. I dropped my husband off, and 15 minutes later got a call to pick him up. The BMW had various mechanical problems and wasn't drivable. Again, we had gotten no heads up on this. I had to drive back again to get my husband. Now, we have no car. This Enterprise branch has virtually no cars on the lot, and the ones that are there seem to be damaged or in mechanical disrepair. They said they would look for another car, but we don't have any more time to play around with this. If you want a junk car that may or may not be on the lot, this is the place for you. For me, they have wasted my and my husband's day after a very devastating day yesterday from a hit and run driver. No thanks.
Sep 17th, 2021

Booked online. Showed up to the store and no vehicles were available except one with a check engine light. Clerk called to have another delivered and stated he couldn't accept either of my debit cards due to corporate policy only accepting credit cards for out of state ID. I found Turo and booked with them. Same price but instead of enterprises corolla I found a Range Rover, porche, and Maserati for the same cost! Do yourself a favor and use Turo app if you don't have a credit card. Sorry I'm not in credit card debt enterprise....
Jul 26th, 2021

Good prices. Took over an hour to get the car but quick check out.
Jul 15th, 2021

Ali was great today in helping us deal with a complex insurance claim. Thank you!
Feb 9th, 2021

Terrible experience. Assistant manager kept telling us how much our vehicle was and stated I need to make sure you can cover my 100k vehicle. Actually called my insurance. Never in 20 plus rentals had that happen. I guess he saw a family that had been displaced by the Irvine Fires and thought he could be constant condescending. Vehcile was dirty everywhere. I'm a veteran and have a disability. Sad experience for three children and a parent. I will never go back here. This assistant manager has been there for a few years and several bad reviews and they still keep managing the same way. People go through things like a fire. I had three small children with me. I am a veteran. Maybe that doesn't mean much to Enterprise since the manager is so young. I was displaced to the mandatory evacuation. I am also disabled. What else screams be nice. New management would be in order in Newport. Speed of the boss, speed of the crew as they are watching
Nov 20th, 2020