Enterprise

My husband's high-end car was hit by a hit-and-run driver. Enterprise is contracted through State Farm for rentals. Reed from Enterprise called us almost immediately after we reported our accident to State Farm. We had a detailed discussion with Reed about the type of car we needed (Reed offered us a BMW or an SUV and didn't indicate any problem with availability)and what the State Farm rate was, so we were rather impressed at this point. Then it all went downhill. We showed up the next morning at 9 am, as arranged, no Reed was there, of course, and were offered a damaged Chevy Impala. We said no to that, and after misquoting the rate to us, they said we could come back to get a BMW later in the day. So I had to go back and pick up my husband and bring him home. Later, we were notified that the BMW was there. I dropped my husband off, and 15 minutes later got a call to pick him up. The BMW had various mechanical problems and wasn't drivable. Again, we had gotten no heads up on this. I had to drive back again to get my husband. Now, we have no car. This Enterprise branch has virtually no cars on the lot, and the ones that are there seem to be damaged or in mechanical disrepair. They said they would look for another car, but we don't have any more time to play around with this. If you want a junk car that may or may not be on the lot, this is the place for you. For me, they have wasted my and my husband's day after a very devastating day yesterday from a hit and run driver. No thanks.
Sep 17th, 2021

Booked online. Showed up to the store and no vehicles were available except one with a check engine light. Clerk called to have another delivered and stated he couldn't accept either of my debit cards due to corporate policy only accepting credit cards for out of state ID. I found Turo and booked with them. Same price but instead of enterprises corolla I found a Range Rover, porche, and Maserati for the same cost! Do yourself a favor and use Turo app if you don't have a credit card. Sorry I'm not in credit card debt enterprise....
Jul 22nd, 2021

Good prices. Took over an hour to get the car but quick check out.
Jul 4th, 2021

Ali was great today in helping us deal with a complex insurance claim. Thank you!
Jan 27th, 2021

It was easy no hassel process. I did most of the rental agreement over the phone. The was was quick when I arrived at the enterprise. I was on my way quickly
Aug 23rd, 2020