Drybar - Newport Beach at Fashion Island

Jasmine did an amazing job. I loved my hair. She is the best
Mar 3rd, 2024

Feb 22nd, 2024

This place is horrible. I have been a Drybar customer for over 12 years. This was my first time at this location because I am here for an event, I booked 3 weeks ago. Unfortunately, I arrived at 7:07 since there was a bit more traffic, and then I was told that there is a new policy and that is 5 min max late arrival.. I tried to apologize to the snotty woman at the front desk, but she would not hear of this. I am not in this area, and this is California traffic. Worse customer service. This is my last time booking Drybar, I just need at least my hair wash. I do not need to be treated like an idiot for a new policy which I was unaware of. The last time I went to a Drybar was in November 2023. No one mentioned a 5 minute policy. I understand the policy, but there is no need to be rude and treat your customers poorly. There was no effort to work something out since it was 2 min past their deadline. If you still want to go to Drybar then go to a different location where they would care about customers.
Feb 5th, 2024

Jan 13th, 2024

DEATH TO DRYBAR ZERROOOOO STARS, couldnt be more pretentious and unwelcoming. I used to come here but over the years the service has gone down the toilet. Not only was it extremely hard to get anyone on the phone or book an appt but when I finally got one on Christmas Eve right before I needed to go to a family outting they refused to give me my full booked appt! I was exactly 6 mins late after I ran from the maze of a parking lot and hidden atrium where theyre located. They couldnt help a girl out on Christmas effing grinches, will NEVER go back! EDIT: on top of not providing service while I was there THEY ALSO CHARGED ME!
Jan 1st, 2024