LOFT Outlet
-
629 Factory Stores Dr
Napa, CA 94558 - (707) 226-7400
Chamber Rating
-
Tonia B.
For probably close to a decade, I have been a fan of LOFT and LOFT Outlet stores. Most of their clothes fit me well and I considered the clothing to usually be well made. But over the last couple years, I have noticed the quality of the clothing diminishing. Just like many other brands, an item rarely lasts much longer than a season. And over the last two years, this store has had a major reboot in staff and management. The last time I was in I wasn't greeted when I entered the store even though both of the staff were at the front desk. However, this visit, I was welcomed as soon as I came in. I went in specifically looking for belts and was surprised that they no longer offer them. My back-up purpose for my visit was to find some t-shirts. And though the store seemed almost empty of merchandise compared to how I remember it being stocked a few years ago, there were several choices of short and long sleeved tees. I had three items to try on and not being spoken to since my initial greeting, I headed back and found an empty fitting room. I came out once to grab a size from the petite section and one of the staff was putting away clothing. She was too focused on that to notice me or ask if I needed any help. When I came back out with the new size on, a different staff member was in the area and was friendly and made some comments to me and another customer. As usual, they had many different sales and promotions offered so I was happy with the prices. The biggest change is that instead of the friendly, engaged staff that I'm used to my experience felt just like it does when I walk into most of the Napa Outlet Mall stores - that having to provide me with service is an inconvenience to them rather than their job. The bright spot was that I did run into Annie - the only sales associate left that I know. She stopped in and we got to catch up a bit!
Feb 13th, 2016 -
Erica S.
They have a great selection of cheap camisoles and cardigans, especially for petites like me. I usually swing by to stock up on the basics. The quality is not bad for the price either. Too bad they don't have a store at the Great Mall!
Nov 10th, 2013 -
Denise L.
Never been to the Loft Outlet, but my friend had recently scored some really cute dresses there. Came to this store, and a lot of the items were really cute. An employee immediately helped me by taking all the clothes I was picking out and started a dressing room for me. Cardigans and sweater tops were all incredibly cheap, as the majority of things were on sale on top of the outlet discount. A friend got a really cute infinity scarf here as well. The employees were incredibly helpful and friendly here. Store is large and very organized.
Sep 15th, 2012
Contact Info
- (707) 226-7400
Questions & Answers
Q What is the phone number for LOFT Outlet?
A The phone number for LOFT Outlet is: (707) 226-7400.
Q Where is LOFT Outlet located?
A LOFT Outlet is located at 629 Factory Stores Dr, Napa, CA 94558
Q How big is LOFT Outlet?
A LOFT Outlet employs approximately 20+ people.
Q How is LOFT Outlet rated?
A LOFT Outlet has a 4.0 Star Rating from 3 reviewers.
Related Categories
Ratings and Reviews
LOFT Outlet
Overall Rating
Overall Rating
( 3 Reviews )Tonia B. on Yelp
For probably close to a decade, I have been a fan of LOFT and LOFT Outlet stores. Most of their clothes fit me well and I considered the clothing to usually be well made. But over the last couple years, I have noticed the quality of the clothing diminishing. Just like many other brands, an item rarely lasts much longer than a season. And over the last two years, this store has had a major reboot in staff and management. The last time I was in I wasn't greeted when I entered the store even though both of the staff were at the front desk. However, this visit, I was welcomed as soon as I came in. I went in specifically looking for belts and was surprised that they no longer offer them. My back-up purpose for my visit was to find some t-shirts. And though the store seemed almost empty of merchandise compared to how I remember it being stocked a few years ago, there were several choices of short and long sleeved tees. I had three items to try on and not being spoken to since my initial greeting, I headed back and found an empty fitting room. I came out once to grab a size from the petite section and one of the staff was putting away clothing. She was too focused on that to notice me or ask if I needed any help. When I came back out with the new size on, a different staff member was in the area and was friendly and made some comments to me and another customer. As usual, they had many different sales and promotions offered so I was happy with the prices. The biggest change is that instead of the friendly, engaged staff that I'm used to my experience felt just like it does when I walk into most of the Napa Outlet Mall stores - that having to provide me with service is an inconvenience to them rather than their job. The bright spot was that I did run into Annie - the only sales associate left that I know. She stopped in and we got to catch up a bit!
Erica S. on Yelp
They have a great selection of cheap camisoles and cardigans, especially for petites like me. I usually swing by to stock up on the basics. The quality is not bad for the price either. Too bad they don't have a store at the Great Mall!
Denise L. on Yelp
Never been to the Loft Outlet, but my friend had recently scored some really cute dresses there. Came to this store, and a lot of the items were really cute. An employee immediately helped me by taking all the clothes I was picking out and started a dressing room for me. Cardigans and sweater tops were all incredibly cheap, as the majority of things were on sale on top of the outlet discount. A friend got a really cute infinity scarf here as well. The employees were incredibly helpful and friendly here. Store is large and very organized.
Overall Rating
Overall Rating
( 3 Reviews )Write a Review
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