Crown Hill Stone Supply LLC

**edited for response** Scammers. They charge you a deposit that they automatically take no matter what even if you cleaned the equipment. DO NOT USE. Multiple other honest vendors who rent concrete buggies. **EDIT** The response by the owner which is really the manager in question, is in fact FALSE. You guys CHARGED the cleaning fee BEFORE HAND and supposedly refund it after checking it. Which I found weird at first because thats the opposite of everywhere else, they dont charge you anything till you get back. including your other location which we have NO ISSUE WITH WHATSOEVER. They are cheaper and DO NOT CHARGE A DEPOSIT WHATSOEVER. If the equipment isnt clean, they charge you a $150 cleaning fee when you get back from dropping it off.(which not once have we been charged in the 50+ times using them) And its also 1/4th the cleaning fee price your location steals from their customers. After expressing my frustration to them. even THEY said customers come in with constant issues with this branch due to the greedy manager here. I ASSURE YOU, We cleaned the wazoo out of that concrete buggie and filled two trash cans with concrete while flushing and scrubbing that thing out. IT WAS CLEANER THAN WHEN WE GOT IT!!! AND STILL YOU CHARGED US!!! I dont know if your location is slow and your a manager trying to make his numbers look better by charging your own customers a cleaning fee, but youve lost 1000s on 1000s of dollars is rentals from us not using your location anymore. And word of a mouth is a big one buddy. I would never do this to a company unless I truly believed they were ripping people off purposely. your a liar and your a thief. You know it and I know it.
Jan 4th, 2024

Sure, I can help you draft a review for Crown Hills Materials in Napa based on your experience. Here's a suggested format: --- **Title: Disappointing Service Experience at Crown Hills Materials** I recently contacted Crown Hills Materials in Napa to inquire about pricing, and my experience was unfortunately far from pleasant. The representative, Dave, who answered the phone, displayed a lack of basic customer service etiquette. Right from the beginning of our conversation, he seemed to be upset and was disrespectful in his responses. Instead of providing the helpful and professional service one would expect, his demeanor was off-putting, giving the impression that he was doing me a favor by simply answering my questions. This kind of attitude is not conducive to good customer service and left me feeling as if my business was neither valued nor needed. It's disappointing because customer service is a critical aspect of any business, especially in industries where client relations are key. I hope this feedback is taken constructively, as there's definitely room for improvement in how customer inquiries are handled at Crown Hills Materials.
Nov 24th, 2023

Nov 20th, 2023

If i could give no stars i would. they are scam artists. We cleaned the concrete buggie rental to even cleaner than we recieved it and still got charged $500 for a cleaning fee. DO NOT USE
Sep 30th, 2023

I just went to the American Canyon Store to see about getting some concrete blocks, Aldo and Davinder, were extremely helpful and professional. These guys really knew there stuff so I would recommend going here because you will get awesome service.
Dec 26th, 2022