Camp Serenity at Monte Rio Cottages

Dean Hartman the only 5 star review is a relative. Property owned by the Hartman family. Constant issues there. Deceptive owners! Stay away!
Mar 29th, 2024

I reserved a room for the weekend for my birthday. I had to cancel because my husband had to go to the hospital. I canceled online 5 days in advance . They charged me a cancel fee of $253!!!!  The weekend was $453. Omg!!! I would never recommend this place just because of that!!!
Jul 3rd, 2022

Perfect
Nov 6th, 2017

Room smells like old grandma perfume. Very strong. Pillows and sheets smelled moldy too. Not worth the price. Bummed about this selection
Jul 30th, 2016

Hummingbird cottage 3802I don't know where to start in this review as this whole experience was a fiasco.If it had been one thing or if the owners had stepped up the first night I would have been fine but.... No they did not, even though they clearly state in ALL their emails And online that they are readily available. What ticked me off the most was the huge amount of emails with all these rules that were sent to me before the trip and after we booked. Some of the rules had not been stated anywhere on their site but I was okay with all of it as I figured with all these rules, we were getting an awesome place that would be so clean and have every convenience! Even at the discounted weekday or ice it was still way overpriced for what it was.Funky place very dusty, had to clean dishes and kitchen area coffee maker which was a one cup and dusty with water and coffee cup still in placeNo toiletries as promised but someone's used shampooNo. Signal inside and no answer on phone when called to get a cell phone to be able to stay in touch with our special needs daughter, I had to stand on deck to make a call.The place looked as if it had been cleaned about a month before and then left.Bathroom was tiny with very small shower enclosure. As stated no toiletries as mentioned but someones leftover shampoo bottle and an unmarked bottle of ???My 6'3" husband would not have been able to shower comfortably, think cruise shower but smaller! Toilet was in a raised platform and very uncomfortable for my 5"4" frame, feet dangled. Door to bathroom was a window with a lacy cover and was very see thru no privacy here!Nice large deck surrounded the cabin.  (Calling it a cottage is a big step) the hot tub was in a small corner with a tree that was Untrimmed hanging into it, again didn't look comfortable for my husband. Place was very secluded. At&t only seems to work on deck did not work at all inside and wifi was in and out. We looked for the Ooma phone and then I realized that was the cell phone they spoke about renting so I called the number listed as "checked frequently" and "to call if there's issues" as they claimed to be on property and always available. But after leaving two messages we waited. Drove around town Looking for signal and for dinner but no luck. Everywhere was closed or just a bar. We did find a market but was so overpriced and not much there plus no signal in town! Back to cabin to see if there was a phone for us or anyone had stopped by and nope. Kitchen was not well equipped or as clean as stated, even though we had received five or six emails after booking stressing cleanliness, leaving property spotless, what we could and couldn't do, etc. used spices and opened bags of beans, etc were in cupboard after we were told not to leave any food on property. I had to clean and mop out the fridge and freezer area due to melted food and a water mess. Floor was slanted to one side in kitchen giving the feeling of being off balance and we found mystery stains on the floor. On the website  they state housekeeping as a service but in emails we received we were told no housekeeping and we needed to clean up after ourselves and take everything with us or we would be charged a large fee.  They state they have a tub and there was no tub... Again very contradictory!Everything seemed contradictory from the moment we booked. Website stated one thing and what we found was different. After booking we received  six emails telling us what we could and couldn't do on property and how to leave the property, so we were pretty excited that it would be extra clean and well prepared. We were sadly wrong. All communication to date have been emails that seem form letters, even after letting them know we were vacating the property on the first night we received an email today stating that we were charged full amount and they hoped we had a great stay, if not let them know!! Really! Um no! I would not suggest this place unless you want a backwoods adventure where you have no contact with the outside world, kind of like an upgraded camping experience. Save your money!!I want to add that I did  send numerous emails to the address provided for guest dissatisfaction plus left two voicemails and waited a few days before publishing this in hopes that the owners would step up and at least show some interest in our experience. Put I received nothing but the form email and an invoice for the full amount. No good customer service here.....
Aug 4th, 2016