T- Bow Moving & Storage

Showed up before scheduled. Padded all my furniture. Nothing scratched and nothing broken. Great guys and a great job. Highly recommended. This was my second time using this company and I would use them again.
Dec 3rd, 2023

Nov 2nd, 2023

Friendly, helpful staff. Reasonable pricing on transport and storage.
Sep 30th, 2023

The 2 men from the company were very friendly and hardworking! They were here for about 2 1/2 hours and made sure to pack all our belongings properly and with care. They were a company working with the military which is how we got them and I'll say they were some of the nicest movers I've experienced
Aug 7th, 2023

This company was used for a move we needed to do for the military. The military reached out to us prior to the move to see if we wanted another company. I wish we would have done more research, and requested to go with someone else. Not only were many items broken/damaged, missing AND stolen, but the owner did not do anything about it me a call back the next day (Friday). She got some information as to what was going on. She lacked any type of empathy or at least customer service of a move that they had done. Close to the end of their business day on Friday, I called back since no one had called me. I spoke with Marie again. She told me she had left him a message and he was busy on a job. She assured me he would call me back on Monday. The same thing happened on Monday, so I called again. Once again I spoke with Marie. She said she had given him the message, and he said he would call me tomorrow (Tuesday). She told me she did all she can do, and she gave him the message. On Tuesday Art did call. He asked me what had happened, and got the details. I explained to him that my controlled prescription medication was empty, and the bottle was placed in a box from another room. Basically they took the bottle of medication from our kitchen, emptied it, and wrapped the bottle in their wrap, and put in a box of lightbulbs from our daughter's vanity. Art said he wanted to speak with his son- his son was one of the packers on the job at our house. He would get back to me after speaking with him. Art called me the next day and explains that his son and him spoke with their associate who packed up our bathroom. He claims that the associate denied taking anything from our bathroom. I asked him about his questioning as to who was in our bathroom. NO ONE was allowed in the bathroom during the move. The room was closed off. He then backtracked and said that his son probably misunderstood. At that moment, I felt as if he was just telling me something to make me think he did something. He told me this associate was now basically 'let go'. I explained to him that at this point that really meant nothing to me. I do not think people who steal things should be packing up homes, but it also does not replace my missing items. I had now also found that a whole bottle of my dog's prescription pain medication was also missing. Since we just have moved out of state, I will have to visit another vet to get more medication. That's an office visit and medication cost. He then said he would call his vet to get the medication filled for me. NO reputable vet would do that. Art went off on a tangent on how no one is punished as children, so this is why they grow up to behave this way. He stated that he does background checks, and there is 'ONLY SO MUCH HE CAN DO'. He then said that he tells his guys 'these things aren't yours. You can't take things that don't belong to you'. SO he is telling me he knows that they steal. He never once apologized and took responsibility. He made it seem like it was my fault for leaving something like that out. (For the record, they were told not to go into that specific cabinet). Art said he would speak with his vet and give me a call back. Art put his office manager Julie on the phone to get more information on the medication stolen. She seemed annoyed to be speaking with me. Again, HORRIBLE customer service all around. I'd expect a company to show some understanding and empathy for a customer who had prescription medication stolen. I did not hear back from him, and that was over 2 weeks ago now. I was hoping he would call back with some type resolution, but he didn't even give me the courtesy of a call back. The invoice was over $7,000 for packing our household, and my husband tipped each packer before they left.
Nov 3rd, 2023