Italian Brothers Restaurant

Thank you for the excellent rating! We're delighted to hear that you had a positive experience at our restaurant. If you ever have any feedback or suggestions, please don't hesitate to reach out. We look forward to welcoming you back again soon!

Thank you for the rating! If you have any specific feedback or if there's anything we can do to improve your experience next time, please feel free to let us know. We appreciate your support!

Dear Vinay,I hope this message finds you well. Firstly, I would like to extend my sincerest apologies if your recent visit to our restaurant did not meet your expectations. It appears that it may not have been an ideal experience for you, and for that, we are truly sorry.Regarding the dish you mentioned as "flat bread," I would like to clarify that in Italy, it is commonly known as PINSA ROMANA, which is quite popular and features a unique, light dough. We encourage guests who may not be familiar with this specialty to explore its distinctive qualities, and our menu explicitly indicates that it differs from traditional round pizza. Additionally, we provide the option for customers to scan a QR code to view photographs of our dishes for better understanding.We regret any inconvenience caused by the unavailability of basil on the day of your visit. As you noted, particularly busy periods, such as weekends, can occasionally result in certain ingredients being temporarily out of stock. We apologize for any disappointment this may have caused.Regarding the Pasta Primavera, I'm sorry to hear that it did not meet your expectations. We take pride in offering quality dishes, and it's disheartening to learn that it fell short of your preferences. However, I would like to mention that our staff made efforts to rectify the situation by offering you lunch as a gesture of apology. It is our policy to address any concerns promptly and ensure our guests leave satisfied, which is why I'm puzzled by your assertion that the service was inadequate.To better understand your experience and address any areas needing improvement, we would greatly appreciate it if you could provide us with detailed feedback. Please feel free to email us at [email protected] with your version of events. Your input is invaluable to us, and we are committed to taking any necessary actions to enhance our guests' experiences.Once again, I apologize for any shortcomings during your visit and thank you for bringing your concerns to our attention. We look forward to hearing from you and hope to have the opportunity to restore your confidence in our restaurant.Warm regards,Marco

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