IMPAK Corporation

I inquired about a chamber style vacuum sealing machine for a food product. I hand delivered $64 worth of product to be "test sealed" at their request, then never heard back from them despite multiple follow up emails. They also couldn't/wouldn't give a detailed explanation of how/why they needed to "test seal" my product. I can't recommend spending money with them.
Jul 3rd, 2021

Once they take your money they are done with you... Whether the machine works or not.. You will feel scammed as they will not reply to your complaints. How are they in business with NO concern about customer satisfaction..? Only scammers take your money and run off to pay their rent and not look back..
Jun 27th, 2021

I sent $100 worth product have test sealed then made a payment of $2,000.00 for their "Recommended" sealer.. Shortly after it was like playing a cat mouse game: I finally got a machine 2 months later.. BUT it didnt properly seal our application AT ALL.. Tried to be calm and return this back to sender..I was ghosted! The staff was Hard to reach unless i usedbabdifferent cell number. Customer service was poor & UNexceptable. 0_o Wish i read these reviews 1st.. :( Now im stuck with a 2,000 machine that will probably end up at Salvation Army..
Jun 26th, 2021

I rented an industrial food packaging machine from them for a project. It was great and easy to make the booking and pay for it including a $7K deposit which I was told I would have returned when the machine was returned. Well, that was 6 weeks ago and we still haven't received our security deposit back yet. After numerous emails and phone calls, nothing! Was promised just 3 days ago that our check was cut and sent out via FedEx. Haven't received it. Asked for tracking number, haven't received it. And also they were supposed to pick up the machine and never did so we rented a truck and returned it ourselves. For a company toting that Customer Service is something they are proud of, I don't know what to say!
Jun 25th, 2021

This is a great USA manufacturing company. I looked pretty much all over the web to find packaging like they have. Many retailers are having supply chain issues and it is better to buy directly from the manufacture these days. If you have any questions or issues I suggest working with Gilbert Cuevas. He is very solutions oriented and helpful for the small business owner.
May 17th, 2021