Johnny Was

I would give zero stars if I could. Customer service is non-existent. The two ways to try to communicate with them are to write something under a post of theirs on their FB page, which tends to get a response eventually, but one that is of absolutely no help. Or, you can try messaging them on their FB page, too, but responses there are also useless. They are incompetent and lie, making you feel like you are being gas-lighted. I have two lost orders, and, honest-to-god, they emailed me yesterday referencing one of them and giving me the tracking number. It was very odd because when that order what confirmed by email, it had a different tracking number. Clicked on the "new" tracking order they gave me, and it was for a package that had already been delivered to a mailbox in NYC a week before! The second order that has been lost was placed over the phone and paid by credit card. Apparently, it's not even in their system. BUYER BEWARE!
Nov 3rd, 2020

I love the product, but might have to cancel.
Dec 19th, 2019

I ordered items from Johnny Was as I have before. Within minutes of ordering, I realized that I sent it to the wrong place and tried to call. They were closed. I then sent an email asking that they send it to there store in Boston. Two days later, I get an email saying they can't and that they sent it to the original address. I told them that there is no one there. Below is their response: Your edit request cannot be completed at this time. Johnny Was is committed to processing every order as quickly as possible. Once an order has been acknowledged by our fulfillment center, we are unable to change or reverse it in the system. We apologize for any inconvenience this may cause. Looking for another option or alternative? Here's what we recommend: Package refusal: you can refuse delivery of the unopened package upon arrival. It will be redirected back to our warehouse. Keep your order: you have 30 days from the delivery date to return or exchange any non-final sale merchandise. Return your order: please visit our online Returns & Exchange Policy for instructions. ------------------------------------------------------------------------------- So, I called Fed Ex and told them to send it back before it was sitting on a door step with no on there as per their suggestion. Today I get an email telling me the sale is final and as a one time courtesy that they will credit me for 2 of the items. Why didn't she check that they were final sales before sending out advice like a robot? Why could they not have asked if there is somewhere else they could ship to? Why didn't they call Fed Ex for me? Is this store corrupt or are the staff just not smart or indifferent?
Sep 2nd, 2019

Jul 31st, 2019

Jul 6th, 2019