Gustavo A. Alza, M.D.

Cynthia A. _{on Yelp}

Jan 5th, 2023

Came back to another visit with Dr. Alza. He provides professional, and efficient services. The team was able to accept my insurance and schedule an appointment to treat my symptoms. Dr. Alza is very knowledgeable with over 30 years of experience and helped me get healthy quickly. Definitely would recommend. 10 out of 10.Can't find a better doctor!

Jesse T. _{on Yelp}

Jan 3rd, 2023

Dr. Alza's office is near my home and an in-network provider for my insurance, Blue Shield of California. On my second visit to Dr. Alza, they asked me, without explanation, to pay my copay plus $300. When I asked why, they said my insurance had denied my claim. When I called my insurance, they said Dr. Alza's office had failed to provide documentation for my visit. The office then said they would follow up, but wanted me to stay on in the office as they yelled over speakerphone at Blue Shield's provider services representative, who kept repeating that she could only talk to them, not me, and that this was a dispute between them and the insurance company to which I was not a party.Imagine my surprise when I got a threat of collections over this $300 bill some months (and several office visits!) later. When I called Dr. Alza's office, they said I was responsible for paying because my insurance had denied the claim. I was, frankly, gobsmacked, and continue to be. When I called member services at my insurance office, they insisted this was between the doctor's office and the insurer. They gave me the number of Provider Services, who insisted the same thing. I convinced provider services to stay on the line while we called Dr. Alza's office. Dr. Alza's office manager and receptionist refused to give the provider services representative their provider ID information. Then they refused to give information about the appeal they said they'd filed. They kept repeating that I was responsible for the bill if my insurer denied it.It all lies somewhere between astonishingly incompetent administration and customer service and, I guess... lightweight insurance fraud? It really took my breath away.Rather hilariously, after sending me the collections threat, they called to ask if I needed any more appointments for anything. Whoever heard of a sales call from a doctor's office? I guess I can understand why their business is poor.

Marcus W. _{on Yelp}

Dec 10th, 2021

Okay, so, not going to lie, I switched insurances and just picked this place as it was fairly close by. But what I found was the best doctor I've ever had. Dr. Alza is just great. While I was just thinking it would be a quick checkup, he spent so much time and gave me so much valuable information. He's really knowledgable about every aspect of health. I'm not sure how else to put it, he's a great doctor. And the rest of the staff is great as well. Very nice and helpful.

Claudia Miranda _{on Google}

Nov 11th, 2021

Fraud....that's all. They charged my mother for an "out-of-Pocket visit" that she should have only paid her copay for and in addition to that we reviewed the insurance statement where they are charged additional procedures that were not even part of her treatment. PLEASE be CAUTIOUS - they ONLY take patients that are easy prey.

Malibu Mike M. _{on Yelp}

Nov 3rd, 2021

What can I say He has been my Primary Physician, Psychologist and friend, and its not just me he spends as long as it takes to hear every patient out, he is the most knowledgeable I know. the best doctor I have ever had, probably due to his Jesuit education, a doctor who believes in God and doesn't think he is god, like so many snobby Doctors I've had, Dr, Alza is a man of faith and he passes it on to you by giving you sound advice and VIP service! his whole staff is amazing! He loves his job and really cares about his patients, when I moved to San Bernardino, I still made the hour and a half drive to see him! He is no ordinary doctor he is a healer!