Twenty Gauge

May 3rd, 2017

Twenty Gauge mishandled every aspect of my order... i sent them a picture of what i wanted and after multiple attempts, and twice the amount of time they told me... they delivered furniture not worth a tenth of what i paid... imagine beat up, dented metal furniture that looks like a monkey dragged a brick all over it... the supposed "polished steel" finish is awful. They claim it's a clear powder coat... There was nothing clear about it... It looks like primer gray with sanding scratches all over it and looks nothing like the pictures on their website... they claimed that it was "hand sanding touches"... absolute nonsense... this was supposed to be professionally finished polished steel furniture, not the abomination they sent me... i put down 50% on the order, and they were supposed to collect the remaining 50% after delivery... instead they charged me the full amount months before i even got the furniture... they basically knew that they mishandled every aspect of my order, and wanted to make sure that i could NOT get my money back, so they took the full amount and forced me to compromise and continue with my order, even when they could not give me what i was initially promised... i demanded a refund, they refused. i demanded a partial refund to have the furniture refinished properly... they also refused... i was forced to file a complaint with the Better Business Bureau... if you want details and/or the lengthy email correspondence i had with Twenty Gauge and it's owner, i would be glad to send it to you... i just don't want anybody to be taken advantage the way i was... Avoid Twenty Gauge unless you want to get ripped off...
Apr 27th, 2014