Verizon

Sydney Sweeney _{on Google}

Oct 25th, 2021

The people here are nice enough but something about this Verizon store is weird — it's not like a normal Verizon. It's super small and bleak. They also have no phones on display which was already a red flag. They did not have the iPhone I wanted in stock and could not tell me which Verizon stores did, which was annoying. The guy kept trying to convince me to get the latest iPhone, which I did not want.
Luckily for me, I took a risk and visited the Pasadena Verizon store off Lake, which was a "real" Verizon store with tons of phones on display and options in stock. The sales people were also way nicer there. I left with a new iPhone 12 in the color I wanted. Go there instead.

Fathi Othman _{on Google}

Sep 7th, 2021

This is not a version store this is a third party , bad customer service the guys there are so rude and the store looks like a drug store , stay away and find your self a real version store

Maya Sommer _{on Google}

Mar 17th, 2021

Avoid this location at all costs! I was mislead into thinking this was a corporate Verizon store when in fact it’s an authorized dealer that provides far inferior service and has a much stricter policy on exchanges. After being warned about “authorized dealers” I searched google and found this location which was simply labeled “Verizon” as opposed to other locations which were labeled “Verizon- authorized dealer”. Upon entering the store I asked the sole employee to confirm that it was an actual Verizon store and not an authorized dealer and he told me that it was a Verizon store. This was explicitly misleading. I would have left immediately if I knew it was not a corporate location.
I wanted to know about the difference between the iPhone 12 and the iPhone 12 Pro and he incorrectly told me that the pro version has a wide angle lens and then regular 12 does not. In fact, the pro has the zoom lens which I would have wanted. I couldn’t compare the phones for myself because they did not have floor models of both. I purchased the 12 based on incorrect information from the employee.
A few days later I wanted to exchange the phone for the pro model. They informed me that they didn’t have any iPhone 12 Pro in stock, which I found strange, but they said they’d order it from “their other location”, which also sounded strange. The employee told me that it would come in tomorrow and I would receive a call to let me know it was ready. The following day I received no call. I called later in the day and was told it hadn’t arrived and that I should “just call back everyday after 4 to see if it came in”. The next day I called again after 4 and was told by a manager that it still hadn’t arrived. He also noted that I would have to pay a 15% (of the price of the ~$800 device) restocking fee. This was contrary to what I had been told when I had previously called Verizon customer service to ask about exchanging the phone. Only then did I find out that this had been an authorized dealer after all, as the manager made that excuse for the exorbitant cost of the exchange.
I am extremely angry about being mislead by this business and I urge anyone reading this to avoid this location. I have reported their false advertising to corporate Verizon and they made a report on them so hopefully they won’t be around to mislead and provide poor service too much longer.