O'Reilly Auto Parts

Stop by the shop last week to figure out if I needed a new battery for my car. Mahan took the time to test and attempt to recharge my current battery before giving me a good deal on a new one and swapping it all out. I appreciate the help Mahan. Couldnt be happier with my experience at this location. Will definitely be returning.
Mar 3rd, 2024

Their customer service was really good, friendly and attentive; but that was last year. Recently their customer service has been passable. Today I go in grab some stuff wait in line and ask for a part to be looked up. John says yea, Ill looked it up then proceeds to answer the phone as I tell him that I am going to look at the tools while he looks it up. When I return, to my surprise, hes assisting another client looking up the part that they need. As I wait, maybe itll be quick I think, he passively brushes me to the side; extremely rude to begin with. Then I politely ask, werent you helping me, he says, Im helping both of you; another extremely rude thing to do. Then instead of accepting he made a mistake he blames me and begins saying that he thought I was leaving the store and that he was helping me look for the part; if he was looking up the part it wouldve been on the screen when I returned. I made it clear that I was unhappy with his service and that I was going to complain to his manager about it. When I asked his name he responded with have a good day, I had to ask him several times before he reluctantly told me. John gave me the worst customer service I have ever had. This was my go-to store in the community, but now I am going to take my business elsewhere and I am going to tell my friends not to go here as well. What John did was unacceptable and I sincerely hope that management provides him the training necessary to work with customers. Until then, I will not be returning to this store
Dec 8th, 2023

You ask for a part for your car, they tell you I'll be back and it never happens and they leave you in line. Disastrous service and lack of respect for the customer.
Oct 23rd, 2023

Excellent very friendly
Oct 6th, 2023

Sep 13th, 2023