All American Appliance repair by ITB

Nothing ended up being wrong with our dishwasher. Super honest and thorough. The technician ran through every test to conclude that it must have been a large item blocking the cycle. Everything seems to be working just fine now. We appreciated the honesty and quick diagnosis. Highly recommend!!!
Dec 13th, 2021

Replaced ice maker and pump. Still overfilling. Wouldn’t come back and fix it after charging me almost $400. Awful!
Dec 5th, 2021

I had great service with this company! They were on time, they fixed my problem, their price was affordable, they were very professional, and no mess at all! I will definitely use them again! Highly recommended!
Oct 13th, 2021

2 days ago the technician came to look at my refrigerator to give me a diagnostic of the issue. He opened the refrigerator, and didn't even bother looking in the back or moving anything. He automatically said the heating element needs to be replaced. He also said the heating element for this refrigerator is probably between $400 and $500, because it's an expensive refrigerator.. I looked online and the part its only $55. He charged 69.99 for the diagnosis, and after numerous phone calls I made nobody has even given me a price of how much the repair will be. They took my 69.99, and nothing. I will report this to the Better Business Bureau Update: I just had another company looked at it, but this time really looked at my fridge, and its not the heating element that needs to be replaced. I will for sure now report this business. Stay away from them Service: Refrigerator repair
Sep 28th, 2021

DO NOT USE THIS COMPANY. I'm really disappointed to have to write this review, but this company is deceptive in its pricing and fraudulent when it comes to the services it offers. Our old wall-unit broke down and we had their technician come out and determine that it would need to be replaced. In scheduling this replacement we spoke multiple times with the company and even confirmed in writing in advance that the cost for doing so would be $250 labor + any extra for parts. Upon arriving they then informed us that no, when they said they would 'install' the new unit for $250, that didn't mean they would unmount the old unit, that 'de-installation' will be an additional $150. (And we can't even think of backing out because we had already agreed in writing in advance so were liable for the contractors' time.) Oh and once we agreed to that added fee, they then informed us that sorry, you wanted that old unit not sitting in your living room? That's not part of a 'de-installation'! That will be an additional $50, above what we discussed and agreed to. This is a very obvious deceptive practice designed to entrap customers into paying close to double what was quoted and agreed upon. While I'm certain they'll argue these are standard fixed prices, and perhaps they are, but they made a very deliberate effort to withhold that information from us until we were coerced into agreeing to them. They knew that this was a replacement, as they had already been out to inspect the old unit, but made no attempt to inform us of the added costs of handling the old unit. Imagine going to get the tires on your car replaced, and then being told, 'Oh silly' that fee is just to add the new tires, if you want us to also remove the old ones that will cost extra!' Service: AC installation
Sep 9th, 2021